Filing a complaint costs $15. We will deliver your complaint past the frontline customer service straight to the escalations department.
If you don't get a response within 72h, you will get a 100% refund.
We’re an independent consumer advocacy group here to help you resolve your complaint with a business.
Our mission is to fix issues and relationships between consumers and businesses.
If you need to resolve an issue with Direct Energy, you can file a public complaint on No No No. We will deliver your complaint to the Direct Energy corporate office and ask them to resolve your issue.
After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes Direct Energy to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.
You need to click a confirmation link that we just sent you via SMS.
If you didn’t get an SMS from us, you can also click a confirmation link in the email we sent you.
If you can’t find an email from us, please check your spam / junk folder.