A) Try to contact Choice Home Warranty by yourself: contact details below, or...
B) Save time and effort: escalate your complaint to the corporate office with our help
Corporate Office Headquarters
1090 King Georges Post Road Edison NJ 08837
Customer service number
Here's how you can escalate your issue:
File a complaint here on nonono.com for $9
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If Choice Home Warranty doesn't get back to you within 3 days, you'll get a 100% refund
23 complaints filed
4 Resolution reviews
Resolution rating 4.5 / 5
Customers willing to do business again 75%
Oct. 29, 2022, 11:57 a.m.
NoNoNo reached out to Choice Home Warranty on my behalf and was able to get the complaint reach their Resolution Executive. An executive reached out to me over the phone to get ahold of the situation and was able to issue a full refund to the charges, priorly made to my credit card without my consensus. The resolution of the issue does not change any of my perspective towards Choice. Honestly, the issue should not have happened in the first place - it is absolutely unethical setting up a service agreement without the customer's consent and being secretly charging their credit card without any communication (no email confirmation of policy, nothing). And my attempt to resolve this in the first place with Choice's customer service agent was extremely unsatisfying - the agent intentionally misinterpret my articulation of the situation for their benefit, refused to refund me, and hanged up on me for that call. All of that is valid and solid fact. Thus I will never do business with company.
Aug. 30, 2022, 9:36 a.m.
Got $250 toward one claim and $150 to the other.
Dec. 1, 2022, 4:23 p.m.
After three days ...about 2 hours per day of being shuttled about... between 5-7 so called representatives...being told that someone would call.....NOT! One call to No No No.......a few hours later ...a call from a Sears Supervisor....problem solved...they will honor the Contract.
Nov. 29, 2022, 8:28 a.m.
Lowes, after 2-1/2 months of not having a washer, finally replaced the washer. Originally, I was told that since I had not use a Lowes Credit Card, nothing could be done. So I thank NoNoNo for their assistance.
Nov. 28, 2022, 12:19 p.m.
They eventually refunded my money. I am 58 years old, I have NEVER had anything remotely like this in my life. Not only were BOTH toys destroyed, they were LATE and one was not even in its original box. It was delivered in a huge bag. Broken into pieces. Not only was our great nephew devastated, our niece had to take time out of her busy schedule to physically return the toys to a Walmart near her because the one didn’t come with a box!!! Then, since I used my card for the purchase, Walmart took its time to issue the refund. To ME!!! Why didn’t they give our niece the money? Or a store credit of some type? Then she could have bought the 5-yr old something else! Best case scenario would have been for them to exchange the items for ones not destroyed. Or better yet, ship them in something more than a BAG!!!
Nov. 30, 2022, 3:45 a.m. by Reginald
On July 20, 2022 I place a claim with Choice Home Warranty because my home wasn’t cooling under 72 on the thermostat. Choice Home Warranty sent Kingdom Comfort Heating and Cooling out to my home 🏠 to check my system out. Once they finished checking my system out. They said I need a complete new system. Choice Home Warranty Charge me $696.25 for the Condenser. They also said I had to pay another out of pocket cost of $1,240 for the Air Handeler. Choice Home Warranty paid $2,317 to the technician for installation. Kingdom Comfort Heating and Cooling installed a complete new system in my home. After the new system was installed the A/C was working fine. In October I tried to turn the heat on. The thermostat was reading auxiliary heat pump and turning on the heat trip the circuit breaker after 3 seconds of running. I tried to call Kingdom Comfort several times and sent several text messages. The tech did not respond. I call Choice Home Warranty on October 20, 2022 and they set me up with an appointment for CB Mechanical Service to take a look. There diagnosis came back and said Kingdom Comfort installed the wrong equipment in my home. They further said trying to run the system as is could start a fire because of bad wiring. CB Mechanical Service said I need to have the entire system re done with all new equipment. I called Choice and ask for a refund for the money I paid Choice and the technician for the bad equipment. As well as a refund of the money they paid the technician out of my policy. Choice declined and told me I would need to pay and additional $2,400 for the new equipment to be installed. I ask Choice how is that fair to me. I’m not the one to install the bad equipment.
Nov. 3, 2022, 1:29 a.m. by Luis
After several visits and attempts to repair my HVAC. A technician finally admitted my system needed to be completely replaced. On October 20th the claim was approved, only with the caveat of Choice Warranty claiming the technician stating that the Air Handler is what is causing the unit not too work, therefore they will only pay for the airhandler. Leaving me with the cost of the outside Compresor. This after the technician clearly stated the entire unit is damaged and needed to be replaced. I live in Florida with a HVAC system that is cooling so I decided to move forward with claim approval. After i payed the $1192.00 On October 21st it was said the equipment has been ordered. I recieved a notification on October 22nd that the repair appointment has been set for October 26th. It is now Nov 2nd and supposedly when the technician went to pick up the Unit at the location Choice Warranty assigned , the HVAC never arrived. Till this day Choice has not given me a call with a status update on when my system will arrive and installed meanwhile it is 89 degrees in Orlando just about everyday and 85 in my home. I have kids who cannot sleep due to the heat. I just want installed what I already paid for. Policy #: 425843790 Claim #: 176225043 Thanks LA
Oct. 31, 2022, 2:02 p.m. by Ajith
I just wasted twenty minutes discussing claim 177367968 with this case manager. The call was set for 12:15, and the case manager called me at 12:20 to remind me about the scheduled call at 12:15. I had to brief him on the problem, and it took him a considerable amount of time to answer. I thought he was multitasking or asleep and replying when he felt like it. He was sure that nothing could be done about this claim. If the case manager believes there is nothing that can be done, why do they want us to wait 24 to 48 hours and endure a frustrating customer experience? The case manager was unaware of the situation as well as its specifics. I inquired about the replacement cost, but he could not provide figures. He undoubtedly read the letter during the call, and I wasted 15 minutes and three days scheduling this call. Please do not increase your customers' frusturation levels simply because we have purchased Choice Home Warrant plans.
Oct. 19, 2022, 3:12 p.m. by Angela
Good afternoon, I submitted claim # 174462060 POlicy # 142693836 Address: 11930 Sonnet avenue Orlando, Fl 32832. The first claim was submitted in September. The technicians have been at my house 5 times. The dishwasher does not heat nor dry the dishes. The technicians replaced the board twice and state that the machine was good. The problem has not been resolved. They turn the dishwasher on and leave. do not wait for the cycle to end so they can see the problem and reason for the claim. Last week when I contacted Choice Home Warranty, they told me they needed a report from the technician and would get back to me with an answer. Nobody called or emailed me. I called again today. They stated that for me to get a different opinion, I need to pay another fee of 75 dollars that cannot be waived because the technician has reported that the machine is working properly after changing the board. They do not stay until the cycle ends so I do not understand how they can say the dishwasher is fine when they do not stay to ensure it is drying and heating. It is not working properly, It is not heating or drying the dishes. I have asked to speak with a supervisor. It was not possible. The supervisor contacted to the agent, and she informed me about his decision not to waive the fee for a second opinion. At this point, the dishwasher has not worked for more than four weeks.
Oct. 12, 2022, 3:12 p.m. by Stephen
I opened a claim for a leaky roof the middle of August 2022. You sent out an individual that claimed to have repaired my tile roof. I stated it was tile when I bought my policy. I was told I had coverage of $1500 a year for roof leaks. I had the interior repaired which I paid $450 for after your representative fixed my roof. The next rain it leaked in the same spot. You sent out another repair person who was confrontational, rude and extremely unkept. He told you that the portion of the roof needed to be replaced. You denied the claim based on that individuals statement. I was given a advocate who never contacted me or returned my calls. I spoke to numerous individuals, was treated extremely poorly by most and, was never once told that I was lied to when I purchased my policy. I just got off fr the phone with another advocate who told me that you do not cover tile roofs and, that leaks are only covered to $500! If this is the case, why did you send two repair people out to repair my roof? Why have I talked to numerous people in regards to this valid claim? I had a very reputable roof repair company fix my roof yesterday for $1350. I demand to be reimbursed the $1350 or the total of premiums I have paid minus the cost of the inferior garbage disposal you had installed. I am ready, with proof, to contact the insurance commissioner in both Texas and New Jersey. Better business bureaus and legal assistance. This was nothing more than a bait and switch and, I have never been treated so poorly. I am 100%disabled veteran and, a senior citizen. I do not deserve to be lied to and treated as poorly as I have been treated. Ted in your customer care department taunted me and was very disrespectful. What a disgrace and disappointment your company has turned out to be. Stephen Kaster 782 Via Lanza Street El Paso, Texas 79912 Policy number: 517391826
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