Choice Home Warranty complaints: How to file a complaint to the corporate office?

Nov. 30, 2022, 3:33 a.m.

The outcome of my case was good. Choice Home Waranty agree to pay out so I could call my own technician. I didn’t however like the amount of time it took to receive the check. The check came 27 days after it was approved.

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Oct. 29, 2022, 11:57 a.m.

NoNoNo reached out to Choice Home Warranty on my behalf and was able to get the complaint reach their Resolution Executive. An executive reached out to me over the phone to get ahold of the situation and was able to issue a full refund to the charges, priorly made to my credit card without my consensus. The resolution of the issue does not change any of my perspective towards Choice. Honestly, the issue should not have happened in the first place - it is absolutely unethical setting up a service agreement without the customer's consent and being secretly charging their credit card without any communication (no email confirmation of policy, nothing). And my attempt to resolve this in the first place with Choice's customer service agent was extremely unsatisfying - the agent intentionally misinterpret my articulation of the situation for their benefit, refused to refund me, and hanged up on me for that call. All of that is valid and solid fact. Thus I will never do business with company.

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Aug. 30, 2022, 9:36 a.m.

Got $250 toward one claim and $150 to the other.

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Aug. 27, 2022, 11:20 a.m.

NoNoNo was excellent, and followed up on my compliant with Choice. My issue is with Choice resolutions and their inconsideration for their customers.

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March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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March 16, 2023, 12:43 p.m.

Very satisfied w this service. I submitted my request after going to the customer service desk which didn't help my case as a refund was already given. However they did offer another gift card for the damaged product.

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March 13, 2023, 2:52 p.m.

In person appearance reached the Store Manager. She spent time going through all available shower kits, Credit was given and new unit ordered, The Nono claim had not been published at that time,

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March 22, 2023, 10:45 p.m. by Jaun

I am a contractor that did some work with CHW, all was good at first. Now I have 3 unpaid invoices and can't get a solid answer from anyone in vendor relations. I gave e reached out to account ting and have not received a reply. I have performed services and completed repairs with no payment and being spoken to like a child. The customer service is terrible and have been himg up on, made to wait deliberately. I have been lied to blatantly and given nultiple story's and yet to get my payment. Please reach out tonme Jaun Delgado at 480-818-8972 anytime. I would like to at least break even from parts bought.

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March 20, 2023, 5:45 p.m. by Karla

I was constantly approached by CHW calls/emails asking me to start a policy. I looked into it and started a policy, I even spoke to manager Cherene about my policy after submitting my claim, she assured me the claim would be taken care of and I just had to wait the 30 days after starting my policy, which I did. My home was built in the 1950s and I've lived here 2 years, it's like I jinxed myself by starting the policy with CHW because my plumbing and microwave started to have problems at the same time which is why I submitted both claims. Well I'm supposed to receive a check for $191 to replace my own over the range microwave (that is not even enough for a comparable microwave). The plumbing claim was denied even though I was told by manager Cherene that it would be covered. CHW is saying it won't cover my claim because it supposedly existed before the claim, which is false. I tried canceling my policy to get my money back so I can then try to find a plumber that can help me since this has been leaking already for a month and I don't want to wait longer than CHW has made me wait, they said out of $540 I paid for the year, that I would get $200 back because I've used the coverage for 2 months already (waiting time has been most of the time). I am extremely dissatisfied and I feel discriminated and taken advantage of because I had mentioned from the beginning that I am a single mom with 1 income and I need to make sure I use my money wisely, which I was reassured I would be helped with. Well now I was advised not to cancel my policy yet until the check for the microwave is issued which should've been issued a week or si ago and it still hasn't but I am still going to be charged the prorated rate till I receive my microwave check and then cancel the policy. I asked if they can stop the prorated charge since I'm just waiting on the check to be able to cancel the policy, and I was told they can't do that. So I asked if they can then please expedite the check so I can cancel my policy before I get charged more prorated fees and he said he can't. The person I spoke to is Jean Milien Sr. Escalation Case Manager 888-503-6847 ex.3059 and his higher up is Mike Chambers, Administrator but I was told I can't communicate with Mike. Please help me file a complaint with this company, they were so abdomen about me joining them that now that I need the help that they so much preached about, they are having me jump though hoops. I feel 100% discriminated for being a single mom and 100% taken advantage for being a single mom.

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March 13, 2023, noon by Robert

Hello I had my heat turned off due to an gas leak. I arranged for Choice Home Warrenty to send a technician out. Thank God the carbon monoxide detector went off. . The technician showed me pictures of how the furnace was rigged . He stated that whomever did work which were all Choice warrenty people tried to kill us . The fire 🔥 department stated that the machine was rigged and we could have died. My mom a senior had to go in the Ambulance along with myself and kids the youngest is 7 months. When we checked out lungs it had 8 % carbon I side. We were dizzy and had flu like symptoms. We have been without heat for two cold weeks. We had to purchase an electric fireplace heaters and firewood to keep warm out home have to be deep cleaned in order to make sure it's safe. Choice assigned a new technician who stated that we almost died and he have to replace the furnace with new pipes. My entire basement has a smell and I am reaching out to you for assistance before I seek other matters. I am a loyal costomer who have encouraged others to join the Choice team yet I am now concerned about the lack of skilled technicians who come out. I have eight children living in my home . And two senior citizen parents. And we still have no heat. Due to a lack of competence and compassion from Choce .all I get is I am sorry for your inconvenience. My step father is now in the hospital. The cold was not good for him I am asking for some form of resolution. Best Regards, Robert Ferguson

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March 11, 2023, 4:30 p.m. by Evelyn

I have to have my washing machine replaced and was only offered $343 towards another one. I'm very disappointed, because I was under the impression that you would replace my machine. I’m not trying to get anything but what I was promised. This is the worst experience I’ve ever experienced. It is a slap in my face to be offered a Lowe gift card when I’ve been without my washing machine for 8 weeks now. Evelyn Finley Police #470154391

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March 1, 2023, 3:15 p.m. by Audrey

It have been 3 day and call choice with a claim. No one calling with a company to fix my heater. This has happened before. And I am getting frustrated. I want to talk to a supervisor and worker said it would be 3 day. I have more to said.

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