Filing a complaint costs $9. We will deliver your complaint past the frontline customer service straight to the escalations department.
If you don't get a response within 72h, you will get a 100% refund.
Choice Home Warranty Resolution Reviews
Oct. 29, 2022, 11:57 a.m.
NoNoNo reached out to Choice Home Warranty on my behalf and was able to get the complaint reach their Resolution Executive. An executive reached out to me over the phone to get ahold of the situation and was able to issue a full refund to the charges, priorly made to my credit card without my consensus. The resolution of the issue does not change any of my perspective towards Choice. Honestly, the issue should not have happened in the first place - it is absolutely unethical setting up a service agreement without the customer's consent and being secretly charging their credit card without any communication (no email confirmation of policy, nothing). And my attempt to resolve this in the first place with Choice's customer service agent was extremely unsatisfying - the agent intentionally misinterpret my articulation of the situation for their benefit, refused to refund me, and hanged up on me for that call. All of that is valid and solid fact. Thus I will never do business with company.
Aug. 30, 2022, 9:36 a.m.
Got $250 toward one claim and $150 to the other.
We’re an independent consumer advocacy group here to help you resolve your complaint with a business.
Our mission is to fix issues and relationships between consumers and businesses.
If you need to resolve an issue with Choice Home Warranty, you can file a public complaint on No No No. We will deliver your complaint to the Choice Home Warranty corporate office and ask them to resolve your issue.
After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes Choice Home Warranty to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.
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