Buy Buy Baby Customer Service – How to file a complaint?

A) Try to contact Buy Buy Baby alone by yourself or...

B) Save time and effort: escalate your complaint to the corporate office with our help

How does the complaint process work on nonono.com?

Do you have a dispute and you’d like to contact the Buy Buy Baby corporate office?

Here's how you can escalate your issue:

  1. File a complaint here on nonono.com for $9

  2. We publish your complaint AND deliver it to Buy Buy Baby's escalations department

  3. If Buy Buy Baby doesn't get back to you within 3 days, you'll get a 100% refund


Buy Buy Baby complaints: what are the most common reasons to make a complaint?

  • Shipping: you made an online order and your delivery went missing or it was late
  • Refunds: you haven't received a refund you think you're entitled to
  • Product: you received a broken or faulty product
  • Returns: your return is not accepted or you are asked to pay the shipping cost
  • Rude behavior: you had a poor customer experience because of a rude employee

Buy Buy Baby Description

Buy Buy Baby, Inc. (stylized: buybuy BABY) is an American chain of stores that sell clothing, strollers and other items for use with infants and young children. It operates 133 stores across the United States and Canada. ([Source: Wikipedia)https://en.wikipedia.org/wiki/Buy_Buy_Baby)

Return Policy

Updated 4/26/2022, (source: buybuybaby.com)

Buy Buy Baby wants you to love what you buy from them, but sometimes it just doesn’t work out. Whether you didn’t like it, or it didn’t work as expected, Buy Buy Baby will try to make it right. If you’d like to make an exchange or return, here’s what you need to know.

You have up to 90 days after purchase to exchange or return, unless noted in our exceptions below. Just provide your receipt, and Buy Buy Baby will refund the purchase price to the original form of payment. Purchases made with a gift card will be refunded as Merchandise Credit.

Buy Buy Baby recognizes this is a challenging time, and Buy Buy Baby remains committed to the safety and welfare of their customers and associates. Out of an abundance of caution, Buy Buy Baby are only accepting returns and exchanges in stores open to the public (this does not include Curbside only locations).

Returns for Store Pickup

You may return items from your Store Pickup order to any store by using your ready for pickup notification as your proof of receipt. Store Pickup orders cannot be returned online and must be brought back to store.

Online Order Returns & Replacements

To help protect their team members and prevent the spread of COVID-19, Buy Buy Baby have taken precautionary measures that may impact customer experience. Our Customer Support remains staffed, but refund processing may take longer than normal. Expected response time is 7-10 days from receipt of return.

Return Exceptions

30 days

  • Smart Home Technology - Smart home thermostats, smart security & safety and smart doorbell products, etc. can be exchanged or returned within 30 days of purchase.

  • Seasonal Items and Holiday Product & Decor, etc. can be exchanged or returned within 30 days of purchase.

  • Air Mattresses - New and unopened air mattresses may be returned within 30 days of purchase. Opened air mattresses may be exchanged for a similar item, only within 90 days of purchase.

60 days

  • Electrics - Baby monitoring devices, baby food prep, etc. can be exchanged or returned within 60 days of purchase..

Additional Exceptions

  • Clothing - Baby, toddler and maternity clothing that is new, unused and has all tags may be exchanged or returned within 90 days of purchase.

  • Car Seats and Strollers - Car seats and strollers in new and unused condition with all original packaging, warranty and registration information included may be exchanged or returned within 90 days.

  • Breast Pumps - For safety purposes, breast pumps that are unused, unopened and in original sealed packaging may be exchanged or returned within 90 days.

  • Seating and Activity Items - Pack n plays, swings, high chairs, bouncers, baby seats, and walkers/entertainers must be returned in new and unused condition with all original packaging and may be exchanged or returned within 90 days.

Cannot Be Returned

  • As-Is Items

  • Monogrammed, Personalized, Custom-Made and Special-Order Items

  • Gift Cards

  • Shipping, Delivery, Gift Wrap and Assembly Charges

Misplaced Your Receipt?

If they’re not able to track down your receipt, you still may be able to return or exchange new and unopened items without a receipt. These items may be accepted for exchange or a refund in the form a Merchandise Credit of the current selling price less 20% (Buy Buy Baby assume customers make the most of their famous blue coupons). Whenever Buy Buy Baby issues a Merchandise Credit, Buy Buy Baby will ask you to show them a government-issued photo ID*. Returns of opened or used items without a receipt will not be accepted.

Marketplace Items

All marketplace items have a pre-paid shipping label sent via email or in your package for hassle-free returns. Marketplace items follow our return policy guidelines when determining eligibility. At this time, marketplace items cannot be returned in stores. Should you need assistance please go to your My Account page where you can contact the seller directly.

Please contact 1-800-KRO-GERS for Kroger Market Place returns. A Bed Bath & Beyond agent will not be able to assist with this process

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with Buy Buy Baby.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with Buy Buy Baby Corporate, you can file a public complaint on No No No and we will deliver your complaint to Buy Buy Baby and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes Buy Buy Baby to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.

It is the outcome that matters, right?