A) Try to contact Buy Buy Baby by yourself: contact details below, or...
B) Save time and effort: escalate your complaint to the corporate office with our help
Do you have a dispute and you’d like to contact the Buy Buy Baby corporate office?
Here's how you can escalate your issue:
File a complaint here on nonono.com for $9
We publish your complaint AND deliver it to Buy Buy Baby's escalations department
If Buy Buy Baby doesn't get back to you within 3 days, you'll get a 100% refund
Buy Buy Baby complaints: what are the most common reasons to make a complaint?
Dec. 1, 2022, 4:23 p.m.
After three days ...about 2 hours per day of being shuttled about... between 5-7 so called representatives...being told that someone would call.....NOT! One call to No No No.......a few hours later ...a call from a Sears Supervisor....problem solved...they will honor the Contract.
Nov. 30, 2022, 3:33 a.m.
The outcome of my case was good. Choice Home Waranty agree to pay out so I could call my own technician. I didn’t however like the amount of time it took to receive the check. The check came 27 days after it was approved.
Nov. 29, 2022, 8:28 a.m.
Lowes, after 2-1/2 months of not having a washer, finally replaced the washer. Originally, I was told that since I had not use a Lowes Credit Card, nothing could be done. So I thank NoNoNo for their assistance.
Nov. 28, 2022, 12:19 p.m.
They eventually refunded my money. I am 58 years old, I have NEVER had anything remotely like this in my life. Not only were BOTH toys destroyed, they were LATE and one was not even in its original box. It was delivered in a huge bag. Broken into pieces. Not only was our great nephew devastated, our niece had to take time out of her busy schedule to physically return the toys to a Walmart near her because the one didn’t come with a box!!! Then, since I used my card for the purchase, Walmart took its time to issue the refund. To ME!!! Why didn’t they give our niece the money? Or a store credit of some type? Then she could have bought the 5-yr old something else! Best case scenario would have been for them to exchange the items for ones not destroyed. Or better yet, ship them in something more than a BAG!!!
Buy Buy Baby, Inc. (stylized: buybuy BABY) is an American chain of stores that sell clothing, strollers and other items for use with infants and young children. It operates 133 stores across the United States and Canada. ([Source: Wikipedia)https://en.wikipedia.org/wiki/Buy_Buy_Baby)
Updated 4/26/2022, (source: buybuybaby.com)
Buy Buy Baby wants you to love what you buy from them, but sometimes it just doesn’t work out. Whether you didn’t like it, or it didn’t work as expected, Buy Buy Baby will try to make it right. If you’d like to make an exchange or return, here’s what you need to know.
You have up to 90 days after purchase to exchange or return, unless noted in our exceptions below. Just provide your receipt, and Buy Buy Baby will refund the purchase price to the original form of payment. Purchases made with a gift card will be refunded as Merchandise Credit.
Buy Buy Baby recognizes this is a challenging time, and Buy Buy Baby remains committed to the safety and welfare of their customers and associates. Out of an abundance of caution, Buy Buy Baby are only accepting returns and exchanges in stores open to the public (this does not include Curbside only locations).
You may return items from your Store Pickup order to any store by using your ready for pickup notification as your proof of receipt. Store Pickup orders cannot be returned online and must be brought back to store.
To help protect their team members and prevent the spread of COVID-19, Buy Buy Baby have taken precautionary measures that may impact customer experience. Our Customer Support remains staffed, but refund processing may take longer than normal. Expected response time is 7-10 days from receipt of return.
Smart Home Technology - Smart home thermostats, smart security & safety and smart doorbell products, etc. can be exchanged or returned within 30 days of purchase.
Seasonal Items and Holiday Product & Decor, etc. can be exchanged or returned within 30 days of purchase.
Air Mattresses - New and unopened air mattresses may be returned within 30 days of purchase. Opened air mattresses may be exchanged for a similar item, only within 90 days of purchase.
Clothing - Baby, toddler and maternity clothing that is new, unused and has all tags may be exchanged or returned within 90 days of purchase.
Car Seats and Strollers - Car seats and strollers in new and unused condition with all original packaging, warranty and registration information included may be exchanged or returned within 90 days.
Breast Pumps - For safety purposes, breast pumps that are unused, unopened and in original sealed packaging may be exchanged or returned within 90 days.
Seating and Activity Items - Pack n plays, swings, high chairs, bouncers, baby seats, and walkers/entertainers must be returned in new and unused condition with all original packaging and may be exchanged or returned within 90 days.
Cannot Be Returned
Monogrammed, Personalized, Custom-Made and Special-Order Items
Shipping, Delivery, Gift Wrap and Assembly Charges
If they’re not able to track down your receipt, you still may be able to return or exchange new and unopened items without a receipt. These items may be accepted for exchange or a refund in the form a Merchandise Credit of the current selling price less 20% (Buy Buy Baby assume customers make the most of their famous blue coupons). Whenever Buy Buy Baby issues a Merchandise Credit, Buy Buy Baby will ask you to show them a government-issued photo ID*. Returns of opened or used items without a receipt will not be accepted.
All marketplace items have a pre-paid shipping label sent via email or in your package for hassle-free returns. Marketplace items follow our return policy guidelines when determining eligibility. At this time, marketplace items cannot be returned in stores. Should you need assistance please go to your My Account page where you can contact the seller directly.
Please contact 1-800-KRO-GERS for Kroger Market Place returns. A Bed Bath & Beyond agent will not be able to assist with this process
We’re an independent consumer advocacy group here to help you resolve your complaint with a business.
Our mission is to fix issues and relationships between consumers and businesses.
If you need to resolve an issue with Buy Buy Baby, you can file a public complaint on No No No. We will deliver your complaint to the Buy Buy Baby corporate office and ask them to resolve your issue.
After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes Buy Buy Baby to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.