Bob's Discount Furniture complaints: How to file a complaint to the corporate office?

A) Try to contact Bob's Discount Furniture by yourself: contact details below, or...

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Corporate Office Headquarters

428 Tolland Turnpike, Manchester CT 06040

Email

bobcares@mybobs.com

Customer service number

(860) 474-1000

Returns

https://www.mybobs.com/contact-us

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  1. File a complaint here on nonono.com for $9

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  3. If Bob's Discount Furniture doesn't get back to you within 3 days, you'll get a 100% refund

Bob's Discount Furniture complaint statistics

  • 22 complaints filed

  • 1 Resolution reviews

  • Resolution rating 1.0 / 5

  • Customers willing to do business again 0%

Latest Resolution Reviews Of Other Businesses

Bob's Discount Furniture Latest Complaints

Lousy corporate situation when dealing wiTh MY BOB’S

July 13, 2022, 4:54 p.m. by Elaine

My complaint is about corporate policies. The staff at the Springfield PA store were very helpful and easy to work with. They continue to help me navigate your lousy system. The delivery men were very considerate and accommodating. My complaint is with Corporate Bob and the very user unfriendly system that they set up. I ordered the Chadwick captain bed with trundle combination on November 13, 2021 with the matching desk. I put down a $500.00 deposit. I understood that between Covid and supply chain issues there would be a wait. I did decide to get the desk as I wait for the bed. When I set this up on your customer service lines to get the desk, no one told me I needed to put more money down. I was given a delivery day, waited home and no one ever came. What felt like a million calls later I was told that this matter is handled by the store manager who was Rebecca at the time. The desk was $299.00 and I just assumed the $500.00 would cover it. Rebecca explained that there are formulas for how much is due. She set up a delivery date and I finally received the desk. Every week I received an email telling me the bed was still being delayed and not to call anyone! Tell me why not was there no one who could just explain to me the delay or have any new updates. Then I got a notice that my mattresses were in and ready to deliver, but again not the bed. So I called and the representative told me that yes my bed would be ready for delivery on July 12 but they were not allowed to schedule it until the next day, the computer would not allow it, so I had to call back and schedule both the bed and the mattresses within the company framework . When I called customer service to check on my delivery I was routed somewhere outside of the United States and given the wrong time window for the delivery. I am excited, I love this bed and can’t wait to enjoy the room. The truck arrives and of course the bed sent is really damaged. Not just a few scratches but deep cracks and chunks missing. I call customer service and am told that I can have the bed delivered Friday at the time that fits into the schedule. WHY DO I HAVE TO REARRANGE MY SCHEDULE AGAIN ON FRIDAY! You should have delivered a new item within 24 hours. I did not put an unacceptable piece of furniture on the truck. And why after waiting 8 months I have to accommodate your computer systems set up by your company and call you back. I was also told that I should get compensated but I have to call back after the delivery. ONCE AGAIN, I HAVE TO ACCOMMODATE CORPORATE BOB. I am greatly disappointed in your corporate practices.

POOR SERVICE/MANAGERS DON'T CARE AND LIE! / RACIST MAYBE?!?!? THIS IS HOW THEY MADE ME FEEL!!

May 13, 2021, 1:58 p.m. by Sean

I WENT TO THE ROTOWA STORE AND PURCHASED A BED IN SEPT 2020. THE SALES REP "CP" NEVER CALLED AS PROMISED, AND I NEVER SAW OR HEARD FROM HIM AGAIN (POOR CUSTOMER SERVICE) WHEN DELIVERY DAY CAME IT HAS BEEN A DISASTER FROM THAT DAY ON. THE PRODUCT WAS DAMAGED ON DELIVERY AND IT TOOK MONTHS TO BE REPAIRED AS THE REPAIR TEAM/DELIVERY TEAM CONSTANTLY AND CONSISTANTLY CAME TO MY HOME WITH INCOMPLETE ORDERS, DAMAGED MERCH, AND WRONG ORDERS. I HAVE LOST WAGES EXCEEDING $2500.00 TAKING TIME OFF WORK IN VAIN AS BOBS HAS YET TO DELIVER. MY NEW MATTRESS IS DAMAGED, MY BACK IS HURT AND I HAVE NOT RECEIVED WHAT I PAID FOR AND BOBS DOES NPT CARE. I REPORTED THIS TO MANAGERS IN THE TOTOWA STORE THAT BEING ROSIE, MARCO, AND DENNIS. ROSIE WAS THE ONLY ONE TO ASIST ME IN THE BEGINING HOWEVER HER INTREST WAS LOST SOON AS I WAS COMING IN EVERYTIME THE ORDER WAS NOT COMPLETE OR DELIVERED. BEING IM OFF WORK AND INCONVENIENCED WHY NOT!?!?!? NEVERTHELESS I AM EXTREMELY DISAPPOINTED HOW BOBS TAKES CUSTOMERS MONEY (APPROX. $1000.00)AND MAKES A CONSCIOUS DECISION TO NOT GIVE THE CUSTOMER WHAT THEY PAID FOR BUT TO ADD INSULT TO INJURY THE MANAGERS MADE ME FEEL LIKE THEY WERE UPSET I WAS COMING IN TO LET THEM KNOW WHAT HAS HAPPENED. HORRIBLE FEELING!!! NO CUSTOMER DESERVES THIS !!!! EVER!!!! FOR 6 MONTHS IVE BEEN DEALING WITH THIS AND I HAVE NOT HAD A GOOD NIGHTS SLEEP, I LOST WAGES I NEED TO SUPPORT MY CHILD WITH SPECIAL NEEDS, ALL BECAUSE OF BOBS!!!! THE MANAGERS AT THE TOTOWA STORE SHOULD BE ASHAMED OF THEMSELVES FOR HOW I WAS TREATED. IM NOT SURE IF IT IS BECAUSE MY WIFE AND I ARE A INTERACIAL COUPLE OR JUST PLAN IGNORANCE ON THE MANAGERS PART EITHER WAY I AM EXTREMELY OFFENDED AS THE MANAGERS DID NOT SEEM TO CARE AND ACTUALY COULD NOT WAIT FOR ME TO LEAVE. THE MANAGERS: ROSIE: TRIED TO HELP INITIALLY BUT QUICKLY BECAME DISINTRESTED. MARCO: ALWAYS OUT TO LUNCH OR DOES NOT WANT TO BE BOTHERED. DENIS: IS JUST A WASTE OF SPACE AND LIED TO ME ON A NUMBER OF OCCAISIONS. I REFUSE TO EVER SPEAK TO HIM EVER IN LIFE!!! IN A BETTR WORLD BOBS WOULD DO SOMETHING TO MAKE THINGS BETTER SUCH AS GIFT CARDS IN MONETARY VALUE AS ME AND MY FMILY HAVE SUFFERED FOR MONTHS BY NO FAULT OF OUR OWN!! SO SAD THAT ALL THIS CAME OUT OF PURCHASING A BED. WOW!!

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