Bob's Discount Furniture complaints: How to file a complaint to the corporate office?

A) Save time and effort: escalate your complaint to the corporate office with our help; click the orange button

B) Try to contact Bob's Discount Furniture by yourself: contact details below

Corporate Office Headquarters

428 Tolland Turnpike, Manchester CT 06040


Customer service number

(860) 474-1000


How does the complaint process work on

Here's how you can escalate your issue:

  1. File a complaint here on for $15

  2. We publish your complaint AND deliver it to the Bob's Discount Furniture escalations department

  3. If Bob's Discount Furniture doesn't get back to you within 3 days, you'll get a 100% refund

Bob's Discount Furniture complaint statistics

  • 24 complaints filed

  • 1 Resolution reviews

  • Resolution rating 5.0 / 5

  • Customers willing to do business again 100%

Bob's Discount Furniture Resolution Reviews

Latest Resolution Reviews Of Other Businesses

Bob's Discount Furniture Latest Complaints

Lousy corporate situation when dealing wiTh MY BOB’S

July 13, 2022, 4:54 p.m. by Elaine

My complaint is about corporate policies. The staff at the Springfield PA store were very helpful and easy to work with. They continue to help me navigate your lousy system. The delivery men were very considerate and accommodating. My complaint is with Corporate Bob and the very user unfriendly system that they set up. I ordered the Chadwick captain bed with trundle combination on November 13, 2021 with the matching desk. I put down a $500.00 deposit. I understood that between Covid and supply chain issues there would be a wait. I did decide to get the desk as I wait for the bed. When I set this up on your customer service lines to get the desk, no one told me I needed to put more money down. I was given a delivery day, waited home and no one ever came. What felt like a million calls later I was told that this matter is handled by the store manager who was Rebecca at the time. The desk was $299.00 and I just assumed the $500.00 would cover it. Rebecca explained that there are formulas for how much is due. She set up a delivery date and I finally received the desk. Every week I received an email telling me the bed was still being delayed and not to call anyone! Tell me why not was there no one who could just explain to me the delay or have any new updates. Then I got a notice that my mattresses were in and ready to deliver, but again not the bed. So I called and the representative told me that yes my bed would be ready for delivery on July 12 but they were not allowed to schedule it until the next day, the computer would not allow it, so I had to call back and schedule both the bed and the mattresses within the company framework . When I called customer service to check on my delivery I was routed somewhere outside of the United States and given the wrong time window for the delivery. I am excited, I love this bed and can’t wait to enjoy the room. The truck arrives and of course the bed sent is really damaged. Not just a few scratches but deep cracks and chunks missing. I call customer service and am told that I can have the bed delivered Friday at the time that fits into the schedule. WHY DO I HAVE TO REARRANGE MY SCHEDULE AGAIN ON FRIDAY! You should have delivered a new item within 24 hours. I did not put an unacceptable piece of furniture on the truck. And why after waiting 8 months I have to accommodate your computer systems set up by your company and call you back. I was also told that I should get compensated but I have to call back after the delivery. ONCE AGAIN, I HAVE TO ACCOMMODATE CORPORATE BOB. I am greatly disappointed in your corporate practices.

Bob's Discount Furniture complaint statistics

  • 24 complaints filed

  • 1 Resolution reviews

  • Resolution rating 5.0 / 5

  • Customers willing to do business again 100%

What is No No No?

We’re an independent consumer advocacy group here to help you resolve your complaint with a business.

Our mission is to fix issues and relationships between consumers and businesses.

If you need to resolve an issue with Bob's Discount Furniture, you can file a public complaint on No No No. We will deliver your complaint to the Bob's Discount Furniture corporate office and ask them to resolve your issue.

After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes Bob's Discount Furniture to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.