A) Try to contact Bob's Discount Furniture alone by yourself or...
B) Save time and effort: escalate your complaint to the corporate office with our help
Corporate Office Headquarters
428 Tolland Turnpike, Manchester CT 06040
Customer service number
Here's how you can escalate your issue:
File a complaint here on nonono.com for $9
We publish your complaint AND deliver it to the Bob's Discount Furniture escalations department
If Bob's Discount Furniture doesn't get back to you within 3 days, you'll get a 100% refund
Sept. 28, 2022, 5:19 p.m.
An executive resolutions representative reached out to me after lodging my complaint with NoNoNo and handled my issues to my satisfaction. I do wish it had not come to me filing a complaint of this sort but it does seem to have got the attention my issue deserved. I consider my case resolved at this point. Thank you NoNoNo for your service.
Sept. 28, 2022, 9:41 a.m.
great help i was call the next day by a manager and he fix my problem that i could not fix
Sept. 23, 2022, 11:25 p.m.
I was able to have American Home Shield call me and try to resolve all the issues. This was the first time I felt like anyone listened to me. While the majority of our issues were solved with a second opinion, we were able to give feedback and also offered a credit for all our troubles. So, this really was helpful!
Sept. 20, 2022, 4:52 p.m.
Home Depot graciously offered me a e-gift card to compensate for my loss. It’s much appreciated because I am presently remodeling my condo.
Sept. 14, 2022, 7:34 p.m.
After spending countless hours on hold and on transfers with ADT with no resolution, I contacted No No No. After 3 business days had still not heard from ADT so I let them know and was contacted by ADT within 2 hours with complete resolution to my issues. Highly recommended!
July 13, 2022, 4:54 p.m. by Elaine
My complaint is about corporate policies. The staff at the Springfield PA store were very helpful and easy to work with. They continue to help me navigate your lousy system. The delivery men were very considerate and accommodating. My complaint is with Corporate Bob and the very user unfriendly system that they set up. I ordered the Chadwick captain bed with trundle combination on November 13, 2021 with the matching desk. I put down a $500.00 deposit. I understood that between Covid and supply chain issues there would be a wait. I did decide to get the desk as I wait for the bed. When I set this up on your customer service lines to get the desk, no one told me I needed to put more money down. I was given a delivery day, waited home and no one ever came. What felt like a million calls later I was told that this matter is handled by the store manager who was Rebecca at the time. The desk was $299.00 and I just assumed the $500.00 would cover it. Rebecca explained that there are formulas for how much is due. She set up a delivery date and I finally received the desk. Every week I received an email telling me the bed was still being delayed and not to call anyone! Tell me why not was there no one who could just explain to me the delay or have any new updates. Then I got a notice that my mattresses were in and ready to deliver, but again not the bed. So I called and the representative told me that yes my bed would be ready for delivery on July 12 but they were not allowed to schedule it until the next day, the computer would not allow it, so I had to call back and schedule both the bed and the mattresses within the company framework . When I called customer service to check on my delivery I was routed somewhere outside of the United States and given the wrong time window for the delivery. I am excited, I love this bed and can’t wait to enjoy the room. The truck arrives and of course the bed sent is really damaged. Not just a few scratches but deep cracks and chunks missing. I call customer service and am told that I can have the bed delivered Friday at the time that fits into the schedule. WHY DO I HAVE TO REARRANGE MY SCHEDULE AGAIN ON FRIDAY! You should have delivered a new item within 24 hours. I did not put an unacceptable piece of furniture on the truck. And why after waiting 8 months I have to accommodate your computer systems set up by your company and call you back. I was also told that I should get compensated but I have to call back after the delivery. ONCE AGAIN, I HAVE TO ACCOMMODATE CORPORATE BOB. I am greatly disappointed in your corporate practices.
June 22, 2021, 9:46 a.m. by Donna
I ordered a new bed and base back in March. It wasn’t delivered until June 2, 2021. The first delivery team left the base of my bed in the corner unassembled. They never uploaded a picture of what was missing. The second delivery team came out n I was still missing parts. The parts were fedex to me and bobs sent a technician not a team to assemble the base of my bed! I am moving out of state and I will not be in NY much longer. I told them I want to return my items and they are refusing to allow me to return the bed. I didn’t know I can be forced to keep a bed I no longer want!!!!
June 6, 2021, 4:48 p.m. by Donald
Let's start at the beginning. It took months for me to get my sectional. Second. I got a rip in my fabric and my claim at guardian was denied. Three. Just spent $1060 for bed bug removal. Not just one PC but all 7. The exterminator said this came from the sectional.and only the sectional. No where else in the home. I was going to purchase more furniture but I will not. I have receipts and documentation and pictures. When I received the sectional it almost looked like it was used. Whoever had it may have bed bugs. I have filed a suit with the attorney for damages and costs. This is totally un called for.
June 5, 2021, 4:12 p.m. by tabitha
I have been waiting for my sofa for 2 months I’ve rescheduled twice because they have told me my delivery is confirmed an don’t come I spent my day off home all day waiting for my delivery and they rang someone else’s bell and left now I have to wait again for I don’t know how long this is ridiculous and your customer service is atrocious if I don’t get my sofa by this week I will make sure to let people know not to even consider bobs furniture
May 13, 2021, 1:58 p.m. by Sean
I WENT TO THE ROTOWA STORE AND PURCHASED A BED IN SEPT 2020. THE SALES REP "CP" NEVER CALLED AS PROMISED, AND I NEVER SAW OR HEARD FROM HIM AGAIN (POOR CUSTOMER SERVICE) WHEN DELIVERY DAY CAME IT HAS BEEN A DISASTER FROM THAT DAY ON. THE PRODUCT WAS DAMAGED ON DELIVERY AND IT TOOK MONTHS TO BE REPAIRED AS THE REPAIR TEAM/DELIVERY TEAM CONSTANTLY AND CONSISTANTLY CAME TO MY HOME WITH INCOMPLETE ORDERS, DAMAGED MERCH, AND WRONG ORDERS. I HAVE LOST WAGES EXCEEDING $2500.00 TAKING TIME OFF WORK IN VAIN AS BOBS HAS YET TO DELIVER. MY NEW MATTRESS IS DAMAGED, MY BACK IS HURT AND I HAVE NOT RECEIVED WHAT I PAID FOR AND BOBS DOES NPT CARE. I REPORTED THIS TO MANAGERS IN THE TOTOWA STORE THAT BEING ROSIE, MARCO, AND DENNIS. ROSIE WAS THE ONLY ONE TO ASIST ME IN THE BEGINING HOWEVER HER INTREST WAS LOST SOON AS I WAS COMING IN EVERYTIME THE ORDER WAS NOT COMPLETE OR DELIVERED. BEING IM OFF WORK AND INCONVENIENCED WHY NOT!?!?!? NEVERTHELESS I AM EXTREMELY DISAPPOINTED HOW BOBS TAKES CUSTOMERS MONEY (APPROX. $1000.00)AND MAKES A CONSCIOUS DECISION TO NOT GIVE THE CUSTOMER WHAT THEY PAID FOR BUT TO ADD INSULT TO INJURY THE MANAGERS MADE ME FEEL LIKE THEY WERE UPSET I WAS COMING IN TO LET THEM KNOW WHAT HAS HAPPENED. HORRIBLE FEELING!!! NO CUSTOMER DESERVES THIS !!!! EVER!!!! FOR 6 MONTHS IVE BEEN DEALING WITH THIS AND I HAVE NOT HAD A GOOD NIGHTS SLEEP, I LOST WAGES I NEED TO SUPPORT MY CHILD WITH SPECIAL NEEDS, ALL BECAUSE OF BOBS!!!! THE MANAGERS AT THE TOTOWA STORE SHOULD BE ASHAMED OF THEMSELVES FOR HOW I WAS TREATED. IM NOT SURE IF IT IS BECAUSE MY WIFE AND I ARE A INTERACIAL COUPLE OR JUST PLAN IGNORANCE ON THE MANAGERS PART EITHER WAY I AM EXTREMELY OFFENDED AS THE MANAGERS DID NOT SEEM TO CARE AND ACTUALY COULD NOT WAIT FOR ME TO LEAVE. THE MANAGERS: ROSIE: TRIED TO HELP INITIALLY BUT QUICKLY BECAME DISINTRESTED. MARCO: ALWAYS OUT TO LUNCH OR DOES NOT WANT TO BE BOTHERED. DENIS: IS JUST A WASTE OF SPACE AND LIED TO ME ON A NUMBER OF OCCAISIONS. I REFUSE TO EVER SPEAK TO HIM EVER IN LIFE!!! IN A BETTR WORLD BOBS WOULD DO SOMETHING TO MAKE THINGS BETTER SUCH AS GIFT CARDS IN MONETARY VALUE AS ME AND MY FMILY HAVE SUFFERED FOR MONTHS BY NO FAULT OF OUR OWN!! SO SAD THAT ALL THIS CAME OUT OF PURCHASING A BED. WOW!!
22 complaints filed
1 Resolution reviews
Resolution rating 1.0 / 5
Customers willing to do business again 0%
No No No is a consumer advocacy website that helps consumers file and resolve complaints with Bob's Discount Furniture.
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If you need to resolve an issue with Bob's Discount Furniture Corporate, you can file a public complaint on No No No and we will deliver your complaint to Bob's Discount Furniture and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.
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