Best Buy Customer Service – How to file a complaint?

Jan. 22, 2021, 11:38 a.m. by Keaira

Hello I am having issues with a store pick up order for the past 2months. I placed an order for pick up from the Best Buy in Gainesville , fl on 11/22/2020. The next day I wanted to cancel the order as I found it at a better price at the actual Store. When I tried to cancel the pick up order I noticed it said picked up . Alerted as I never picked up the order I contacted you all at which you all told me I have to try to work it out with the store . The store is located 3hrs away from me and you all informed me that it had to be handled by the store . I went up to the store and they said they would contact me . That contact never came so I contacted you all and you all said the store said it was picked up and signed for by someone and they will not help in this situation . I am beyond baffled as I never authorize no one but myself to pick up the order . It has been this constant run around with you all . I have been lied to multiple times with agents saying that the refund is processing , they have put in a refund for the troubles I have been having with this situation and have confirmed with my bank that no refund was ever sent to them nor have they been in communication with you all. I am tried of how this situation is being treated and just want my money back for the item I never got nor authorize for anyone to pick up. The store needs to get their system together and check identification . I have went to the police like you al told me and they told me I would have to work it out the company which is you all , I can’t keep continuing to go to the store as it is far and nothing is being resolved. My information is Keaira Wright , 904-405-0363 and ilesfm0430@gmail.com order number BBY01-806373129681 . Thank you I see that many are having the same problem was well with their order being give to someone else and the stores refuses to do anything as it is their mistake . I have been on multiple calls at which many agents either couldn’t help , made false promises or just rudely hung up . Very disappointed

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Dec. 18, 2020, 5:07 p.m. by JD

I used four $100 Best Buy gift cards to purchase a laptop. Although the order initially went through without a problem, I then received an email saying one of the gift cards failed authorization and that I had an outstanding balance of $96.35. However, the gift card that failed authorization was charged this amount and was left with a balance of $3.65. After spending hours unsuccessfully trying to authorize the payment, I cancelled the order and the three other gift cards were immediately refunded. However, the one that failed authorization was not, so Best Buy still owes me $96.35. I have spent more hours on the phone trying to get a new electronic gift card issued without success.

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Dec. 14, 2020, 1:36 a.m. by Deirdre

The technical support guy at the Geek Squad price gouged me told me I did not have insurance to cover my damaged phone which I do , charged me for insurance again ..lied to me and did not let me leave the store with the new phone I bought...also when I asked about the data I need on my old phone ,he lied told me it takes time did not wipe the phone and asked me specifically for MY BANK ACCOUNT PIN # then the next day he told me he needed the old phones code AND that I could not leave the phone until this was straightened out ..I told him forget the data swap ..I am leaving with the phone I bought he told me sorry they could not help me and he still had not wiped the old phone clean as he showed me ..

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Dec. 10, 2020, 11:58 p.m. by Deirdre

Bought Motorola Gpower at Best Buy,3 mos ago,insured with Geek Squad.Yesterday,shattered it..took it to Best Buy..got totally ripped off..spent 2 or more hours being lied to and ripped off. Was told I had to buy a new phone plus maybe they could save my data..was given the run around..was told in store exchanges don't exist but that I was not to leave the store with my newly bought phone Quote unquote.

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Dec. 7, 2020, 1:32 p.m. by Sylvia

I purchase 75inch tv from Besy Buy for $699.00 woodmore store, on 11/30/20 my husband hire 2 men to install the tv on wall; when they took the tv out of the box and mount the tv; the tv will not come on. They notice an indentation on the tv, so my husband and I return the tv on 12/4/20 to the same store that I purchased of the floor. That was the last tv. The manager assumed and refused to refund the tv or give us a replaced tv. He say it was my loss and the two men we hired broke the tv. I am out of $699, I hv no tv and the tv is still in Best Buy store. Please help me get a replaced tv or fix the tv that is broke. I am a retired veteran and live on a fix income. Please help me Thank you Sylvia johnson 240-304-6050

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