Best Buy complaints: How to file a complaint to the corporate office?

March 26, 2023, 1:11 p.m.

Not sure if this come resolved my issue. I was just a coincidence. However it was shipped the same day I made a complaint. What I did not receive was a camera bag. And I thought I was getting a charger. However the charger may not been in this package. But the camera bag should have been. However I would use this company again.

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March 26, 2023, 8:41 a.m.

Home Depot was quick to reply to my complaint and the job was handled in a timely manner. Plus they have a gift card which was nice.

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March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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Jan. 22, 2023, 9:25 p.m. by Scott

On December 31, 2022 Best buy Sales Representative had to be convinced to keep his appointment to present a sound system involving the new Sonos application. After purchasing the Sonos item we established a install date of 1/21/.23. We received three confirmation emails at grauscott1@gmail.com and we had a contract to confirm this appointment, emails were also sent to my wife as well. At no time did we receive any changes by phone, email or any contact from the store in Wilmington Delaware or from the sales representative or the Sales Manager. We went into the store today and only receive excuses without any type of understanding from the sales manager or other employees or compensation. We only received that the date changed to February 11, 2023 without any official notification. The installation is in southern Delaware 2 an half hour drive away and I waited for over 6 hours to welcome the installer on 1/21/23. As you can tell No Best Buy staff failed to show up and no phone calls or emails. I do have 1 eamils confirming my intinial appointment and 3 for the install appointment. I took a vacation day from work to be at the at my Delaware appointment and spent 5 hours driving with gas and tolls too and from my shore home. I believe compsation should be in order, as I host well over 400 people a day at my resturant and golf course year round and address my customers ontime and in a very courteous professional manner day in and day out!. When I do have a problem I address on behalf of my customers. Thanks Scott Grau General Manager Glen Mills Golf Course. In addition, I'm a member of Best Buy!

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Dec. 22, 2022, 11:45 a.m. by Ram

I had an appointment on December 22, 2022 3:20PM at Germantown (Store 819) to attempt to process a replacement of AirTags. I sat for 30 minutes past my appointment time, waiting for the Consultation Agent to finish with his other customers. When he finally works with me, he says that they can process a replacement but it will take 3-5 weeks. So I said that is okay. After another 20 minutes of waiting, he comes back to say "unfortunately, we cannot process a replacement at this time, but if you wait another 30 minutes, someone will be able to". I declined to wait any more. The Geek Squad manager also refused to come up to me and speak. The same Consultation agent also said "Oh we actually do not replace AirTags". I then call Best Buy customer support and then they said they can.

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Jan. 22, 2021, 11:38 a.m. by Keaira

Hello I am having issues with a store pick up order for the past 2months. I placed an order for pick up from the Best Buy in Gainesville , fl on 11/22/2020. The next day I wanted to cancel the order as I found it at a better price at the actual Store. When I tried to cancel the pick up order I noticed it said picked up . Alerted as I never picked up the order I contacted you all at which you all told me I have to try to work it out with the store . The store is located 3hrs away from me and you all informed me that it had to be handled by the store . I went up to the store and they said they would contact me . That contact never came so I contacted you all and you all said the store said it was picked up and signed for by someone and they will not help in this situation . I am beyond baffled as I never authorize no one but myself to pick up the order . It has been this constant run around with you all . I have been lied to multiple times with agents saying that the refund is processing , they have put in a refund for the troubles I have been having with this situation and have confirmed with my bank that no refund was ever sent to them nor have they been in communication with you all. I am tried of how this situation is being treated and just want my money back for the item I never got nor authorize for anyone to pick up. The store needs to get their system together and check identification . I have went to the police like you al told me and they told me I would have to work it out the company which is you all , I can’t keep continuing to go to the store as it is far and nothing is being resolved. My information is Keaira Wright , 904-405-0363 and ilesfm0430@gmail.com order number BBY01-806373129681 . Thank you I see that many are having the same problem was well with their order being give to someone else and the stores refuses to do anything as it is their mistake . I have been on multiple calls at which many agents either couldn’t help , made false promises or just rudely hung up . Very disappointed

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Dec. 18, 2020, 5:07 p.m. by JD

I used four $100 Best Buy gift cards to purchase a laptop. Although the order initially went through without a problem, I then received an email saying one of the gift cards failed authorization and that I had an outstanding balance of $96.35. However, the gift card that failed authorization was charged this amount and was left with a balance of $3.65. After spending hours unsuccessfully trying to authorize the payment, I cancelled the order and the three other gift cards were immediately refunded. However, the one that failed authorization was not, so Best Buy still owes me $96.35. I have spent more hours on the phone trying to get a new electronic gift card issued without success.

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Dec. 14, 2020, 1:36 a.m. by Deirdre

The technical support guy at the Geek Squad price gouged me told me I did not have insurance to cover my damaged phone which I do , charged me for insurance again ..lied to me and did not let me leave the store with the new phone I bought...also when I asked about the data I need on my old phone ,he lied told me it takes time did not wipe the phone and asked me specifically for MY BANK ACCOUNT PIN # then the next day he told me he needed the old phones code AND that I could not leave the phone until this was straightened out ..I told him forget the data swap ..I am leaving with the phone I bought he told me sorry they could not help me and he still had not wiped the old phone clean as he showed me ..

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