Best Buy Customer Service – How to file a complaint?

A) Try to contact Best Buy alone by yourself or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

Email

Customer service number

Returns

How the complaint process works on nonono.com?

Do you have a product complaint or an issue with a refund, return or something else? And you can't get through the Best Buy complaint line to the Best Buy help center?

Here's how you can escalate your issue:

File a complaint here on nonono.com for $9 We publish your complaint AND deliver it to the Best Buy escalations department If Best Buy doesn't get back to you within 3 days, you'll get a 100% refund

Best Buy Latest Complaints

Pick up order given to wrong person - store refused to refund or provide replacement

Jan. 22, 2021, 11:38 a.m. by Keaira

Hello I am having issues with a store pick up order for the past 2months. I placed an order for pick up from the Best Buy in Gainesville , fl on 11/22/2020. The next day I wanted to cancel the order as I found it at a better price at the actual Store. When I tried to cancel the pick up order I noticed it said picked up . Alerted as I never picked up the order I contacted you all at which you all told me I have to try to work it out with the store . The store is located 3hrs away from me and you all informed me that it had to be handled by the store . I went up to the store and they said they would contact me . That contact never came so I contacted you all and you all said the store said it was picked up and signed for by someone and they will not help in this situation . I am beyond baffled as I never authorize no one but myself to pick up the order . It has been this constant run around with you all . I have been lied to multiple times with agents saying that the refund is processing , they have put in a refund for the troubles I have been having with this situation and have confirmed with my bank that no refund was ever sent to them nor have they been in communication with you all. I am tried of how this situation is being treated and just want my money back for the item I never got nor authorize for anyone to pick up. The store needs to get their system together and check identification . I have went to the police like you al told me and they told me I would have to work it out the company which is you all , I can’t keep continuing to go to the store as it is far and nothing is being resolved. My information is Keaira Wright , 904-405-0363 and ilesfm0430@gmail.com order number BBY01-806373129681 . Thank you I see that many are having the same problem was well with their order being give to someone else and the stores refuses to do anything as it is their mistake . I have been on multiple calls at which many agents either couldn’t help , made false promises or just rudely hung up . Very disappointed

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with Best Buy.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with Best Buy, you can file a public complaint on No No No and we will deliver your complaint to Best Buy and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes Best Buy to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story. It is the outcome that matters, right?

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with Best Buy.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with Best Buy Corporate, you can file a public complaint on No No No and we will deliver your complaint to Best Buy and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes Best Buy to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.

It is the outcome that matters, right?