Bath Fitter complaints: How to file a complaint to the corporate office

A) Save time and effort: escalate your complaint to the corporate office with our help; click the orange button

B) Try to contact Bath Fitter by yourself: contact details below

Corporate Office Headquarters

102 Evergreen Drive Springfield TN 37172


Customer service number

+1 888-994-5945

How does the complaint process work on

Here's how you can escalate your issue:

  1. File a complaint here on for $15

  2. We publish your complaint AND deliver it to the Bath Fitter escalations department

  3. If Bath Fitter doesn't get back to you within 3 days, you'll get a 100% refund

Bath Fitter complaint statistics

  • 4 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

Latest Resolution Reviews Of Other Businesses


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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

Bath Fitter Latest Complaints

Bath Fitter, Ft. Myers, Florida

July 14, 2022, 12:06 a.m. by Mary Ann

Bath Fitter installed a shower in our home many years ago. When I lost my husband 4 years ago, I lost income and expenses for property maintenance forced me to renovate my parent's home that was empty for more than 10 years. One of the first projects was to replace the rusted, corroded bathtub before finding reputable contractors for floors, replace complete air conditioning unit/ductwork, toilets, electrical panel to code, and sanitary lines to septic tank plus cleaning, painting, appliances, and hauling old furniture out. It took several years and all my money but the house was now ready to be occupied. Wrong!! I had to have my home tented for termites and spent 2 nights in the home. The first morning I needed to shower. I have a back injury but in my shower at home I feel 100% safe. I was frightened in the new Bath Fitter shower. I had to grab and hold on to one of the grab bars to keep from loosing my footing on the slippery, soapy base and about 2 inches of water that would not drain properly. Soap scum covered the tops of my feet and I wasn't sure I could get out of the shower without slipping and falling and breaking a hip or doing more damage to my back. I did not use that shower the next morning; I was afraid to. I waited until I could get into my home that afternoon. Subsequently I had the pipes scaled. Then more than $11,000 to have the whole system coated. I thought the shower drain pipe was clogged and had the plumber come in to see if he could find the problem. He snaked 25 feet and the pipe was clear. He was able to find the problem: Bath Fitter installer had tilted the draining pipe upward instead of down which prevented waste water from draining properly as it had when my Mom used the tub years ago. As a result it is unsafe to use the shower as intended and installed by Bath Fitter. It is the guest bath and is pretty to look at but can't be used. If a guest tried to shower, slipped, fell, and was injured, I would be liable. Therefore, I have lost a bathroom because of this installation not to mention more than $7,000 I was charged. The plumber was here Tuesday, July 5, and I called Bath Fitter. I was told that the person who would handle my call went home early and she would call me in the morning. I went into detail about what their installer did to the drain. I left my cell number. I got no call the next day. I waited. I called again early Friday morning and was told the installers came in around 10 and I would receive a return call then. They have refused to respond. I have waited 3 more days this week for a response. They are completely ignoring me. Since I explained the problem they created during my first call, they know they are responsible and what will have to be done to correct their error. The plumber told me that the whole shower would have to be removed to gain access to the defective drain installation and that's going to cost them to install a whole new replacement. I want Bath Fitter to rectify this NOW. I am an 85-year-old partially disabled widow of a WWII veteran but if I am forced to get a lawyer, I do work for one who can get me the right one to handle this for me. I can also fil a complaint with BBB and DPR in Tallahassee and the Counties who issue permits for this Company to do business in each County.

Bath Fitter complaint statistics

  • 4 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

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