A) Try to contact Bath Fitter alone by yourself or...
B) Save time and effort: escalate your complaint to the corporate office with our help
Corporate Office Headquarters
102 Evergreen Drive Springfield TN 37172
Customer service number
Here's how you can escalate your issue:
File a complaint here on nonono.com for $9
We publish your complaint AND deliver it to the Bath Fitter escalations department
If Bath Fitter doesn't get back to you within 3 days, you'll get a 100% refund
Sept. 23, 2022, 11:25 p.m.
I was able to have American Home Shield call me and try to resolve all the issues. This was the first time I felt like anyone listened to me. While the majority of our issues were solved with a second opinion, we were able to give feedback and also offered a credit for all our troubles. So, this really was helpful!
Sept. 20, 2022, 4:52 p.m.
Home Depot graciously offered me a e-gift card to compensate for my loss. It’s much appreciated because I am presently remodeling my condo.
Sept. 14, 2022, 7:34 p.m.
After spending countless hours on hold and on transfers with ADT with no resolution, I contacted No No No. After 3 business days had still not heard from ADT so I let them know and was contacted by ADT within 2 hours with complete resolution to my issues. Highly recommended!
Sept. 14, 2022, 5:43 p.m.
AHS finally agreed the unit could not be repaired and provided a NO cost replacement that was equal to the unit that could not be repaired. I am satisfied but this should have been resolved in two weeks rather than the month that it took.
July 14, 2022, 12:06 a.m. by Mary Ann
Bath Fitter installed a shower in our home many years ago. When I lost my husband 4 years ago, I lost income and expenses for property maintenance forced me to renovate my parent's home that was empty for more than 10 years. One of the first projects was to replace the rusted, corroded bathtub before finding reputable contractors for floors, replace complete air conditioning unit/ductwork, toilets, electrical panel to code, and sanitary lines to septic tank plus cleaning, painting, appliances, and hauling old furniture out. It took several years and all my money but the house was now ready to be occupied. Wrong!! I had to have my home tented for termites and spent 2 nights in the home. The first morning I needed to shower. I have a back injury but in my shower at home I feel 100% safe. I was frightened in the new Bath Fitter shower. I had to grab and hold on to one of the grab bars to keep from loosing my footing on the slippery, soapy base and about 2 inches of water that would not drain properly. Soap scum covered the tops of my feet and I wasn't sure I could get out of the shower without slipping and falling and breaking a hip or doing more damage to my back. I did not use that shower the next morning; I was afraid to. I waited until I could get into my home that afternoon. Subsequently I had the pipes scaled. Then more than $11,000 to have the whole system coated. I thought the shower drain pipe was clogged and had the plumber come in to see if he could find the problem. He snaked 25 feet and the pipe was clear. He was able to find the problem: Bath Fitter installer had tilted the draining pipe upward instead of down which prevented waste water from draining properly as it had when my Mom used the tub years ago. As a result it is unsafe to use the shower as intended and installed by Bath Fitter. It is the guest bath and is pretty to look at but can't be used. If a guest tried to shower, slipped, fell, and was injured, I would be liable. Therefore, I have lost a bathroom because of this installation not to mention more than $7,000 I was charged. The plumber was here Tuesday, July 5, and I called Bath Fitter. I was told that the person who would handle my call went home early and she would call me in the morning. I went into detail about what their installer did to the drain. I left my cell number. I got no call the next day. I waited. I called again early Friday morning and was told the installers came in around 10 and I would receive a return call then. They have refused to respond. I have waited 3 more days this week for a response. They are completely ignoring me. Since I explained the problem they created during my first call, they know they are responsible and what will have to be done to correct their error. The plumber told me that the whole shower would have to be removed to gain access to the defective drain installation and that's going to cost them to install a whole new replacement. I want Bath Fitter to rectify this NOW. I am an 85-year-old partially disabled widow of a WWII veteran but if I am forced to get a lawyer, I do work for one who can get me the right one to handle this for me. I can also fil a complaint with BBB and DPR in Tallahassee and the Counties who issue permits for this Company to do business in each County.
Sept. 7, 2020, 7:05 p.m. by gary
mokena il. will not honor you warranty keeps saying it's a guarantee problem. what is the difference. then tell us it's our fault.
3 complaints filed
0 Resolution reviews
Resolution rating NA / 5
Customers willing to do business again NA
No No No is a consumer advocacy website that helps consumers file and resolve complaints with Bath Fitter.
Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.
If you need to resolve an issue with Bath Fitter Corporate, you can file a public complaint on No No No and we will deliver your complaint to Bath Fitter and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.
The reason we are operating this way is that a) it incentivizes Bath Fitter to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.
It is the outcome that matters, right?