Bath & Body Works complaints: How to file a complaint to the corporate office?

March 26, 2023, 1:11 p.m.

Not sure if this come resolved my issue. I was just a coincidence. However it was shipped the same day I made a complaint. What I did not receive was a camera bag. And I thought I was getting a charger. However the charger may not been in this package. But the camera bag should have been. However I would use this company again.

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March 26, 2023, 8:41 a.m.

Home Depot was quick to reply to my complaint and the job was handled in a timely manner. Plus they have a gift card which was nice.

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March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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July 29, 2020, 6:23 p.m. by Benthney

I feel for Bath & Body Works they should use UPS not USPS for their shipping services, and better customer service training. I called today and spoke with rep Courtney to find out if they knew anything with my shipment that should've been delivered on 7/28/20. After she informed me that my shipment was in route and that I should receive it today 7/29/20, I tried explaining to her that per USPS they left me a ticket stating at 3:01 PM on 7/28/20 they tried to deliver my package but I wasn't available nor was a secure location (not true). Still continuing with my events the rep started to cut me off and in return, I had to cut her off and ask if I could finish explaining what was happening. I work from home, I'm here all day and I have a doorbell monitoring system that records any type of movement in front of my door and USPS were not on there at the time or date they stated they tried delivering. Now I placed an order for redelivery with USPS and have heard nothing ALL day again or on my camera system, so for the rep Courtney at Bath & Body to tell me it was in delivery when delivery stops at 5:30 PM where I am is false. I called and spoke with Courtney at 5:49 PM. I don't think I'd be this upset if Courtney didn't cut me off while I was trying to explain to her the situation after I gave her the time to inform me that my package is in route and would receive it today (when that was not true). Courtney did place a new order for redelivery but now after waiting this long I now have to wait another 3-5 business days for my order that should've been here on 7/28/20. The purpose for delivery is for convenience and especially with what's going on with COVID. This is my 1st order I've ever placed with Bath & Body Works and after being a customer for years it will be my last whether I receive my package or not. I used a gift card for this purchase because I shop there so much and my family knows it. I usually spend it shopping in house but with what's going on the I wanted delivery.

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