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Corporate Office Headquarters
Customer service number
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1 complaints filed
0 Resolution reviews
Resolution rating NA / 5
Customers willing to do business again NA
Dec. 1, 2022, 4:23 p.m.
After three days ...about 2 hours per day of being shuttled about... between 5-7 so called representatives...being told that someone would call.....NOT! One call to No No No.......a few hours later ...a call from a Sears Supervisor....problem solved...they will honor the Contract.
Nov. 30, 2022, 3:33 a.m.
The outcome of my case was good. Choice Home Waranty agree to pay out so I could call my own technician. I didn’t however like the amount of time it took to receive the check. The check came 27 days after it was approved.
Nov. 29, 2022, 8:28 a.m.
Lowes, after 2-1/2 months of not having a washer, finally replaced the washer. Originally, I was told that since I had not use a Lowes Credit Card, nothing could be done. So I thank NoNoNo for their assistance.
Nov. 28, 2022, 12:19 p.m.
They eventually refunded my money. I am 58 years old, I have NEVER had anything remotely like this in my life. Not only were BOTH toys destroyed, they were LATE and one was not even in its original box. It was delivered in a huge bag. Broken into pieces. Not only was our great nephew devastated, our niece had to take time out of her busy schedule to physically return the toys to a Walmart near her because the one didn’t come with a box!!! Then, since I used my card for the purchase, Walmart took its time to issue the refund. To ME!!! Why didn’t they give our niece the money? Or a store credit of some type? Then she could have bought the 5-yr old something else! Best case scenario would have been for them to exchange the items for ones not destroyed. Or better yet, ship them in something more than a BAG!!!
July 29, 2020, 6:23 p.m. by Benthney
I feel for Bath & Body Works they should use UPS not USPS for their shipping services, and better customer service training. I called today and spoke with rep Courtney to find out if they knew anything with my shipment that should've been delivered on 7/28/20. After she informed me that my shipment was in route and that I should receive it today 7/29/20, I tried explaining to her that per USPS they left me a ticket stating at 3:01 PM on 7/28/20 they tried to deliver my package but I wasn't available nor was a secure location (not true). Still continuing with my events the rep started to cut me off and in return, I had to cut her off and ask if I could finish explaining what was happening. I work from home, I'm here all day and I have a doorbell monitoring system that records any type of movement in front of my door and USPS were not on there at the time or date they stated they tried delivering. Now I placed an order for redelivery with USPS and have heard nothing ALL day again or on my camera system, so for the rep Courtney at Bath & Body to tell me it was in delivery when delivery stops at 5:30 PM where I am is false. I called and spoke with Courtney at 5:49 PM. I don't think I'd be this upset if Courtney didn't cut me off while I was trying to explain to her the situation after I gave her the time to inform me that my package is in route and would receive it today (when that was not true). Courtney did place a new order for redelivery but now after waiting this long I now have to wait another 3-5 business days for my order that should've been here on 7/28/20. The purpose for delivery is for convenience and especially with what's going on with COVID. This is my 1st order I've ever placed with Bath & Body Works and after being a customer for years it will be my last whether I receive my package or not. I used a gift card for this purchase because I shop there so much and my family knows it. I usually spend it shopping in house but with what's going on the I wanted delivery.
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If you need to resolve an issue with Bath & Body Works, you can file a public complaint on No No No. We will deliver your complaint to the Bath & Body Works corporate office and ask them to resolve your issue.
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