Avis complaints: How to file a complaint to the corporate office?

Dec. 9, 2022, 12:22 p.m.

Avis helped reimburse me for the time I spent driving to a physical location to rectify my extension issue. They did a partial refund for my rental.

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March 26, 2023, 1:11 p.m.

Not sure if this come resolved my issue. I was just a coincidence. However it was shipped the same day I made a complaint. What I did not receive was a camera bag. And I thought I was getting a charger. However the charger may not been in this package. But the camera bag should have been. However I would use this company again.

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March 26, 2023, 8:41 a.m.

Home Depot was quick to reply to my complaint and the job was handled in a timely manner. Plus they have a gift card which was nice.

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March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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Sept. 16, 2022, 8:12 p.m. by Salathion

On August 18, 2022, we picked up a rental car with the return date of August 25th from Avis; location 3664 Virginia Beach, VA 23452 Agreement number 310990853. My husband called 1-800-230-4898 to extend the rental on August 25th at 2:41 pm for another week, returning on Sept 1st; due to delayed repairs on our car. -1800-633-3469 on Sept 1st at 3:21 pm to extend it again with the return date of Sept 8th. -Still needing the car he called 1800-352-7900 for another extension at 1:23 pm on Sept 8 returning 15 Sept and another call to the same number on the 15th to extend it the 16th because the repairs were supposed to be completed. Each time he called for the extensions, it would never allow him to speak with a representative; all transactions had to be completed by the automated teller or the phone would hang up on us. Upon returning the car, we were told the vehicle was never extended and we were charged $15 a day for 22 day for late fees totaling $330. We have proof of every call and the length of times for the extensions. Customer service stated we are responsible for the charges but they could work with us to take away half but we would like to be refunded the full amount. We did our part by extending it but its not our fault that there's a disconnect between the numbers that belong to Avis and the rental car pickup centers.

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Sept. 28, 2019, 6:23 a.m. by Vadim

The corporate spirit in Avis is: the clients always wrong,the staff is always right.Specially in Italy.Specially on Rome. More precisely in AVIS - ROME TERMINI RAILWAY STAZIONE TERMINI V GIOLITTI 34 ROME, IT Tel: 39 064 814 373 .You will be punished if the staff desided you are not worthy to get privilege to get their service and give you a kick. I made the reservation( Avis reservstion #19563614US0) in advance and payed upfront,the day before. The russian speaking girl,who with i met in front of Avis countertop was very upset,when i told her : you are doing now is useless and you don't know what you are doing. May be she is not fluent in English, maybe because of her mind,mentality,or her mood or all.She transfered in her mind as i said "stupid". I never did.She run to her manager to complain on me,on client.After 2 hours standing in lane,waiting for car which, already paid,doesn't matter when we are coming if the service already payed .The manager kicked off us because he said: we said something bad to his russian speaking clerk.The manager following influence of his employee,believed her and protect her. In all world i know one rule,if that is good business :a client is always right.But in "Avis" all is upside down:the clients,who is circulatory system in ANY business,in "Avis" clients can be punished if they "gulty" on some staffs opinion.The manager refused to give me refund because of that is not his business.He banned me for one year,i banned "Avis"for a lifetime ,as well as my relatives, friends,business partners.

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Sept. 21, 2019, 3:30 a.m. by Benyamin

One person serving 100 pax waiting at Lax car rental. Todate 3 hours in line. Staff seen having cofee breaks while all wait.

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June 5, 2019, 2:16 a.m. by Kimberly

My name is Kimberly Lemons I have been renting from Avis for the last 10 yrs, this pass Saturday I went to rent a car, which I have done for the last 6 months straight.. This Saturday, I decided to use a different card, so I let the clerk know that I will being using a different card, for the new reservation. I give him the card, he returns with a receipt and says the other transaction was denied, I looked at the receipt and realized he had switched the cards and caused a big mix up. Now he's trying to charge me for the mix up. I don nothing wrong

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June 4, 2019, 4:20 p.m. by Mark

Not the car requested. Not clean inside or out from last driver. “Almost” a full tank of gas. Brakes are grinding. Right front tire needs air. We have not even left ATLANTA

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