A) Try to contact Avis alone by yourself or...
B) Save time and effort: escalate your complaint to the corporate office with our help
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File a complaint here on nonono.com for $9
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Sept. 28, 2022, 5:19 p.m.
An executive resolutions representative reached out to me after lodging my complaint with NoNoNo and handled my issues to my satisfaction. I do wish it had not come to me filing a complaint of this sort but it does seem to have got the attention my issue deserved. I consider my case resolved at this point. Thank you NoNoNo for your service.
Sept. 28, 2022, 9:41 a.m.
great help i was call the next day by a manager and he fix my problem that i could not fix
Sept. 23, 2022, 11:25 p.m.
I was able to have American Home Shield call me and try to resolve all the issues. This was the first time I felt like anyone listened to me. While the majority of our issues were solved with a second opinion, we were able to give feedback and also offered a credit for all our troubles. So, this really was helpful!
Sept. 20, 2022, 4:52 p.m.
Home Depot graciously offered me a e-gift card to compensate for my loss. It’s much appreciated because I am presently remodeling my condo.
Sept. 14, 2022, 7:34 p.m.
After spending countless hours on hold and on transfers with ADT with no resolution, I contacted No No No. After 3 business days had still not heard from ADT so I let them know and was contacted by ADT within 2 hours with complete resolution to my issues. Highly recommended!
Sept. 16, 2022, 8:12 p.m. by Salathion
On August 18, 2022, we picked up a rental car with the return date of August 25th from Avis; location 3664 Virginia Beach, VA 23452 Agreement number 310990853. My husband called 1-800-230-4898 to extend the rental on August 25th at 2:41 pm for another week, returning on Sept 1st; due to delayed repairs on our car. -1800-633-3469 on Sept 1st at 3:21 pm to extend it again with the return date of Sept 8th. -Still needing the car he called 1800-352-7900 for another extension at 1:23 pm on Sept 8 returning 15 Sept and another call to the same number on the 15th to extend it the 16th because the repairs were supposed to be completed. Each time he called for the extensions, it would never allow him to speak with a representative; all transactions had to be completed by the automated teller or the phone would hang up on us. Upon returning the car, we were told the vehicle was never extended and we were charged $15 a day for 22 day for late fees totaling $330. We have proof of every call and the length of times for the extensions. Customer service stated we are responsible for the charges but they could work with us to take away half but we would like to be refunded the full amount. We did our part by extending it but its not our fault that there's a disconnect between the numbers that belong to Avis and the rental car pickup centers.
Sept. 28, 2019, 6:23 a.m. by Vadim
The corporate spirit in Avis is: the clients always wrong,the staff is always right.Specially in Italy.Specially on Rome. More precisely in AVIS - ROME TERMINI RAILWAY STAZIONE TERMINI V GIOLITTI 34 ROME, IT Tel: 39 064 814 373 .You will be punished if the staff desided you are not worthy to get privilege to get their service and give you a kick. I made the reservation( Avis reservstion #19563614US0) in advance and payed upfront,the day before. The russian speaking girl,who with i met in front of Avis countertop was very upset,when i told her : you are doing now is useless and you don't know what you are doing. May be she is not fluent in English, maybe because of her mind,mentality,or her mood or all.She transfered in her mind as i said "stupid". I never did.She run to her manager to complain on me,on client.After 2 hours standing in lane,waiting for car which, already paid,doesn't matter when we are coming if the service already payed .The manager kicked off us because he said: we said something bad to his russian speaking clerk.The manager following influence of his employee,believed her and protect her. In all world i know one rule,if that is good business :a client is always right.But in "Avis" all is upside down:the clients,who is circulatory system in ANY business,in "Avis" clients can be punished if they "gulty" on some staffs opinion.The manager refused to give me refund because of that is not his business.He banned me for one year,i banned "Avis"for a lifetime ,as well as my relatives, friends,business partners.
Sept. 21, 2019, 3:30 a.m. by Benyamin
One person serving 100 pax waiting at Lax car rental. Todate 3 hours in line. Staff seen having cofee breaks while all wait.
June 5, 2019, 2:16 a.m. by Kimberly
My name is Kimberly Lemons I have been renting from Avis for the last 10 yrs, this pass Saturday I went to rent a car, which I have done for the last 6 months straight.. This Saturday, I decided to use a different card, so I let the clerk know that I will being using a different card, for the new reservation. I give him the card, he returns with a receipt and says the other transaction was denied, I looked at the receipt and realized he had switched the cards and caused a big mix up. Now he's trying to charge me for the mix up. I don nothing wrong
25 complaints filed
4 Resolution reviews
Resolution rating 5.0 / 5
Customers willing to do business again 50%
No No No is a consumer advocacy website that helps consumers file and resolve complaints with Avis.
Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.
If you need to resolve an issue with Avis Corporate, you can file a public complaint on No No No and we will deliver your complaint to Avis and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.
The reason we are operating this way is that a) it incentivizes Avis to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.
It is the outcome that matters, right?