AT&T complaints: How to file a complaint to the corporate office?

Jan. 25, 2023, 5:27 p.m.

Thank you for your help in resolving my issue with ATT. After your intervention I received immediately a call from the office of the president of ATT and the issue was resolved in mater of hours.

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Nov. 24, 2022, 10:48 a.m.

Case resolved within 3 days. Att Office of the President completed an initial call and then another follow up

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Nov. 11, 2022, 11:25 a.m.

NoNoNo got my service and billing issues to the people they needed to get to be resolved and they were! It was money well spent to get the outcome I received (service completed and a sizable refund).

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Oct. 11, 2022, 4:06 p.m.

Got a response within 2 hours of posting complaint and 15 minutes later, we had access to our e-mail account.

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Sept. 11, 2019, 5:19 p.m.

AT&T contacted me quickly after no no no gave me the proper information on who to reach out at At&T

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Aug. 29, 2019, 4:15 p.m.

I did not have much hope when i first contacted No No No--i was just desperate. Our good credit was in jeopardy and we might have to pay a $1300 phone bill (which we could not afford) for phone calls someone else made on other phones (never our #)to the Dominican Republic. AT&T customer service told us that the bill was in the "disputed" file, but it was still our bill and they wanted it paid while they "investigated." Week after week nothing changed. I worried for my 79-year-old husband's health as he became more and more troubled by this situation. Enter our friends at No No No. They immediately sent a letter. The office of the president at AT&T called soon thereafter. And they kept calling until they reached my husband. And just like that it was over! Kudos to this wonderful company and their excellent compassionate service. We are so forever grateful to them. I can't believe they do this for free.

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March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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March 16, 2023, 12:43 p.m.

Very satisfied w this service. I submitted my request after going to the customer service desk which didn't help my case as a refund was already given. However they did offer another gift card for the damaged product.

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March 13, 2023, 2:52 p.m.

In person appearance reached the Store Manager. She spent time going through all available shower kits, Credit was given and new unit ordered, The Nono claim had not been published at that time,

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March 20, 2023, 5:50 p.m. by Moez

AT&T executed a mistaken prorated charge that caused a billing error. Now they claim I owe roughly an extra $340. I’ve been on the phone since February 8, with my last call on March 20, for 8 hours. I received some credit, but not all. They have admitted it’s a mistake, but everything is “pending” or “approved” but not applied. And worse, in February, they put my account in Spanish, and I can’t decipher the billing. Has my billing returned to normal for the next month, or will I have to repeat the same process? Ironically, AT&T employees in January caused the mess. Darwin H. & Veronica A. touched my account: they changed it into Spanish, bought a phone, and opened extra phone lines.

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March 14, 2023, 3:45 a.m. by Jarod

We have had this account since 1991 with currently 7 lines and internet. For over a year i have been trying to get this bill reasonable. Currently over $500. I was told for all the discounts i was eligible for the bill should be between 350-400. Back in August 2022 i was so frustrated i called customer loyalty. Was on the phone for over 4 hours straight! Went thru 11 employees of which some were supposedly supervisors. I was passed back and forth over and over and had to retell my the contents of my issue for all 11 people. Then finally the one person that said they could help me, make the corrections, and refund overcharges.....well I mysteriously got disconnected while talking to them. One of the people i talked to said at the least they would go ahead sign me up for paperless billing and autopay so I would receive those discounts on all lines (never did!). They say it won't be reflected until the 2nd or 3rd bill. Never got the discounts. Also cancelled the insurance but it is still on the bill. I have called and called. Requested these changes be made before i pay another bill yet they never have. I tried to set up a payment agreement twice on the app so this could be discussed before suspension because it says i owe over $1600. Now the account has been suspended and of course no one can do anything now, not speak to me, nor look at bill until the INCORRECT $1600 bill is paid. Exhausting. I have been overcharged for over a year now. I have been in to the store. Talked with store manager while he called customer loyalty. But It never gets done. If notes are made on account it should be very easy to see how many times i have made requests for bill corrections. Had this account for over 30 years with currently 7 lines. But I know its a drop in the hat of the revenue AT&T has coming in and they could care less if this account is happy, defaults, or pays and is miserable until leaving. This is my last straw before BBB or arbitration.

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March 7, 2023, 5:55 p.m. by RASHARD

Hello my name is Rashard Carter I've been a valued customer since December 2020 starting with (3) wireless accounts, then I bundled my service by adding internet. I spoke with a rep on 3/2/23 and was informed that my payment arrangement for $230 was set for 3/15/23 and the remainder $477 on 3/30/23 and I was going to be in the clear nothing to worry about. But instead my services were suspended on 3/7/23 because I was lied too. The foreign reps were so rude to me on 3/7/23, never transferred me to any department I asked, or supervisor. I called and asked to be transferred to Customer retention, instead I got put on mute for over 20 minutes. I really feel like I was treated so horribly, I just rather move on. If someone in Corporate wont help me, then maybe I just don't spend enough money. I paid almost $1000 in the month of February to keep my word with ATT, still that meant nothing to the reps. My services has never been suspended one time since I've been a customer. Covid hit my family so hard 9/2022 we took a major financial hit. Now almost done with clearing my bill to be up to date and Customer reps acts like this is a joke. Thanks hope someone can help. Account Number 320848463

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March 5, 2023, 9:55 a.m. by Andrew

I am not an AT&T Customer. AT&T Fiber was being installed in our neighborhood. This required digging trenches in my front yard. The labor destroyed my electronic dog fence by cutting our wires. The system no longer works. I paid several thousand dollars for the dog fence. I want AT&T to pay for a replacement. This is damage to my property caused by their staff. 11099 Linbrook Lane Duluth GA 30097 205-999-2705 (Andrew Goldblatt)

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March 4, 2023, 4:55 p.m. by Brittany

My iPhoneX battery had an issue so I went through the warranty department to do an exchange. I received my new phone through warranty and returned my broken phone. 2 weeks later I received a package in the mail from ATT. The pachage contained a letter stating that my warranty claim was not being accepted as I returned a Non-AT&T phone and I will be charged $1049. The phone in the package was a Verizon LG phone. AT&T is claiming that this is the phone that I sent back to them when it is not. This is NOT the the phone I sent back. I sent back my iPhone X phone with he tacking label provided and the RMA provided. I spent the last 3 hours on the line to be offered a $525 credit. I don't have this money, this was not my mistake and I cannot accept this offer. THis is not fair and is making me want to cancel my AT&T service. Please help me resolve this issue.

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