Asurion complaints: How to file a complaint to the corporate office?

Nov. 24, 2022, 10:54 a.m.

Issued cash for phone replacement to buy my own. This case did have a bit of back and forth however was resolved within approximately 7 to 10 days. Using the service NoNo to escalate gets your request to the folks that will make decisions regarding your complaint. This is my 3rd time using and havent been disappointed.

Click here to see the complaint and comments

March 26, 2023, 1:11 p.m.

Not sure if this come resolved my issue. I was just a coincidence. However it was shipped the same day I made a complaint. What I did not receive was a camera bag. And I thought I was getting a charger. However the charger may not been in this package. But the camera bag should have been. However I would use this company again.

Click here to see the complaint and comments

March 26, 2023, 8:41 a.m.

Home Depot was quick to reply to my complaint and the job was handled in a timely manner. Plus they have a gift card which was nice.

Click here to see the complaint and comments

March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

Click here to see the complaint and comments

March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

Click here to see the complaint and comments

March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

Click here to see the complaint and comments

Jan. 3, 2023, 9:30 p.m. by Robert

I purchased a EVH Iconic 40 watt amplifier at the beginning of August 2022 with a 2-year service contract. Amp stopped working one week after purchase. I received a full refund and decided to give EVH brand another chance and purchased a second Iconic 40 watt ampifier with 2-year service and again amp stopped working . Both instances of failure were during gigs and I had to come up with an alternate solution immediately. I could not wait on this repair because of committments and purchased a Marshall DSL 40 watt amplifier and another Asurion 2-year service plan. I have lost all confidence with EVH brand and am requesting a full refund.

Click here to see the complaint and comments

June 2, 2022, 11:48 a.m. by tom

Our icemaker doesnt work on our Samsung fridge ---- the main problem is with Asurion , who has the service contract --- they’re insisting on the receipt , even though we’ve used them twice before on the same fridge problem , without requesting the receipt ! They should already have all the information they need when I purchased the contract ==== the case # is Service request (SR#): 1660906230 .

Click here to see the complaint and comments