Apple complaints: How to file a complaint to the corporate office?

March 26, 2023, 1:11 p.m.

Not sure if this come resolved my issue. I was just a coincidence. However it was shipped the same day I made a complaint. What I did not receive was a camera bag. And I thought I was getting a charger. However the charger may not been in this package. But the camera bag should have been. However I would use this company again.

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March 26, 2023, 8:41 a.m.

Home Depot was quick to reply to my complaint and the job was handled in a timely manner. Plus they have a gift card which was nice.

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March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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March 7, 2023, 8 p.m. by James

On Sunday 2/26/2023 at approximately 11:00pm HST I received a call from someone who introduced themselves as Apple Card Goldman-Sachs Fraud Department. They said that someone was trying to make large purchase on my Apple card. I got scared and regrettably gave them my Apple ID log in information. Soon after, the scammers changed my Apple ID password and 2FA "Trusted Number" to their phone number. They proceeded to breach my checking account by using our debit cards that were saved to our phones. The scammers instantly stole $498.11 from my checking and converted it to Apple Cash. We were able to cancel all of our debit cards to prevent further theft, but numerous attempts have still been made by the scammers. They also tried to empty out my Apple Card, along with trying to breach my other credit cards that I had saved on my phone; but luckily we were able to put a lock on them. Since then, I've filed a police report with the Honolulu Police Dept. (case# 23-079264), reported this situation to Transunion and Equifax, and we're currently in contact with the FBI about this case. Over the past week I've made dozens of phone calls to Apple, spoken with numerous senior advisors, and have had 2 visits to the Apple store. All I wanted to do was to recover my Apple ID account, but have been consistently told that without my trusted number nothing can be done. It's disheartening and extremely uncomfortable to know that someone currently has access to my and my family's Apple ID information (Cloud, photos, contacts, communications, etc.), but Apple keeps saying they can't do anything about it. I keep being told that the only thing I can do is to submit an "Activation Lock Removal Request" for all of our devices, being that we all share 1 Apple ID and have the "Find My" feature activated on each device so we've all been locked out and can't even erase our phones and start again. I've also had to provide proof of purchase for every device (7 total devices); which I did, but still got denied for one of them. The device that got denied was an older iMac. However, I NEVER received any message from Apple stating that my device was denied the unlock request. I found out from calling an Apple advisor. Not only that, I took the device to the Apple Store Kahala (Oahu, HI) as they told me they could unlock the device. But they found out that they couldn't unlock it but was provided with NO reason why by Apple. This has been a nightmare, and I've received no help or have been given any hope that this can be fixed. I find it hard to believe that Apple simply can't prove that I'm the owner of my Apple ID (McClure48@msn.com), and provide a way for me to confirm that I've always owned my Apple ID account, and that my password and 2FA info was changed on 2/26/23 at approximately 11:30pm HST. I'm especially upset that I can't even receive any direct communication from Apple as to the fact that my Activation Lock request was denied or why it was denied. PLEASE HELP. All I want is for my Apple ID: McClure48@msn.com, to be returned to me so that I can salvage all of my personal information and hundreds of dollars of purchases that I made from the Apple store and iTunes. PS. Here's the latest case number of many that have been filed: 101948193591

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Dec. 16, 2020, 2:10 p.m. by Vivian

I was told that I was eligible for a $100 Apple Card as part of their Black Friday sale but I never received the card. On November 23, I placed an order for an iPad Pro through Apple's online store believing that their Black Friday sale had already begun (which I acknowledge was my mistake). On December 4, I was informed that the order did not qualify for the promotion because it was placed too early. I attempted to contact Apple Support multiple times over the weekend but kept getting automated replies. On December 6, an Apple representative told me I would be sent a $100 Apple Card by email within 7 days of receiving the iPad since the order qualified for appeasement. The associate I spoke to never submitted the appeasement claim and by the time I was able to get another Apple Support representative to look into the claim on December 16, the time period to file the claim had already passed.

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Oct. 15, 2020, 3:01 p.m. by Katriina

Apple does not inform about contracts continued for another year

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June 27, 2020, 10:23 a.m. by Carolina

I placed an online order and never received it, contact Apple customer services and they told me they can no do anything. Apple has stole my $920 dollars and no help at all Order Number: W739285249

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Dec. 7, 2019, 7:20 p.m. by Saleh

I bought an iPhone X on October 2017 right after Apple starts to sell it. 4 months after I bought it I couldn’t here anyone call me so I called Apple and they told me that they gonna change it to me. I received phone on second day and I sent the one I have then I surpassed that they changed me over $500 and when I called them they told me that the phone has a little cracked screen on the top corner. I tried to explain to them that I did NOT cracked my phone. They said no sir we received it with a cracked in the top corner. It was no time to argue because I had to leave the states to Dubai (UAE) because my wife at the hospital and she was going to deliver my daughter. 3 months later when I was in Dubai I woke up with a green screen and the phone stop working I went to Apple right there they changed the screen for me and the phone always so hot since I fix it. Also my wife phone did the same thing ( green screen and so hot ) they told me that’s because of the weather. I was like really okay. So I had to change both screens. Now my phone cracked from back side while it’s in my pocket !!!! My brother phone did the same thing couple months ago cracked while it’s in his pocket and you guys changed to him. I really don’t understand how come I pay over $1200 in phone pulse over $500 to fix something I don’t even see it in my phone , to change the phone and keep fixing it every couple months. It’s Apple products. We are a 15 person family we all have Apple . We all decided to stop buying Apple products. All our IPhone X changed more than once for exactly same issues. My wife and my brother changed them phone free. You charged me more than 500 for no reason I tried to wave it on my card and they forced me to pay it plus lower credit scores. Now my phone cracked from the back side and I can’t even call because I know what gonna happened. You guys gonna send me replacement then second day you gonna charge me whatever. All I have to do now after the complaint is I will take a copy and picture of the phone and the emails and I will post it on the all social media I can. Thank you Apple.

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