AirBnB complaints: How to file a complaint to the corporate office

May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

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May 25, 2023, 8:58 a.m.

Jack was awesome from start to finish! I truly felt like finally I had someone working on my behalf to bring some action and resolution to what turned into a nearly 2 year back and forth kitchen refacing job. I 100% know that I would turn to NoNoNo again for any customer service issues that need escalation!

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May 24, 2023, 9:50 a.m.

Lowes quickly resolved my issue and gave me a refund. Very impressed.

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May 17, 2023, 9:07 p.m.

I sent in my complaint to nonono and in less than two hours homedepot had reached out to me by phone email and text Basically begging me to talk to them My complaint was resolved within one day Nonono.com is the number one second to none place to take your complaints and turn them into a big smile on your face Trust me I was very skeptical about nonono.com But not nonono more they do exactly what they say they can do unbelievable but it’s as true as the sun every morning. Nonono.com is my new hero of the year

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May 17, 2023, 11:58 a.m.

My issue with Sears was going on 6 months with no resolve in sight....I had ALMOST given up, when I found nonono.com....I was a bit skeptical, but WOW, the issue was resolved within weeks! Great company, super friendly, and cost feasible 😀

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May 16, 2023, 10:08 a.m.

Glad this got resolved, customer service was not very helpful.

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May 8, 2023, 3:25 p.m. by Leena

I have had multiple guests who have given low star ratings for items which are clearly to airbnb Ground Rules. I check the unit prior to guest arrivals after housekeeping has been. the guests who have stated it was not clean again are total LIERS. the unit met all airbnb ground rule requirements for cleaning. it is a hard unit to find, so I have detailed instructions posted on 'info for guests'. it is quite ridiculous that I should get dinged for the incompetence of guests who can't be bothered to read instructions. another review stated that an amenity was not available - hot tub and sauna....these were being repaired at the time they stayed they have been fixed by the complex management now. but airbnb refuses to remove the listing issue from my account!

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March 17, 2023, 1:35 p.m. by Rene

As a new host with Airbnb of a brand new remodelled and newly furnished apartment with positive 5 Star reviews, I cannot believe the injustice airbnb has showed me, insread of seeking the truth they chose to take the side of a lying racist bigot guest, it appears they agree with discrimination. I've spent 8 hours yesterday on the phone for half the time and texting them sending photos the rest of that time trying to contact support to no avail they just kept giving me the round around, I'm sorely disappointed with their resolution maligning me as a host when a guest canceled upon arrival citing she saw a "bum" who is a neighbor, a person of color, stray cats, that everything in the neighborhood "stinks" building stinks apartment stinks, everything stinks, puke everywhere in the alley and garages, none of her allegations are true, I sent them real time photos offered a video call no one cares, she went the extreme claiming that there are "mold" uncleanness when there are none, Karen simply saw a person of color and it went downhill for her. She thinks they stink, she wants to puke, so airbnb gave her a full refund despite the no refunds for cancelation if not cancelled before 48 hours policy. I still do not know what lies this guest is talking about Airbnb claimed she has documentation which they fail neglected refused to show me so how is any host suppose to eradicate any issues or continue hosting. Their adjudication process adjudicating for guests against a host for failing "Host Standards" is one sided it is so unfair so flawed so unjust it is based on a guest's lies and discrimination it shocks the conscience. I have asked for the matter to be escalated to management to no avail. How do I continue this listing with 12 more bookings if airbnb simply malign hosts without more and expect hosts to host xith alleged puke mold bums one cannot find? Guest claimed my brand new fridge leaked, it doesn't, i asked if she was repulsed by ethnic foods me as the host left in the fridge for guests to enjoy. Guest blew my mind with her lies and won with Airbnb . We still could not find any mold nor puke everywhere nor uncleanness of apartment at the property this guest is claiming but airbnb chose to stand by her lies without giving the host any opportunity to address any claims. They simply do not care, host are simply their tool, they take no action against a liar racist bigot and stood by her lies against hosts. How does anyone call a neighbor a "bum" based on his skin color, lie about everything and still win a full refund with airbnb, who hold her lies against me the host ? This brand new apartment guest claimed was unclean or moldy was deep cleaned the day before her check in with brand new linens, there is simply no mold no uncleanness i was there i saw it i have havdover photos, i even let this guest check in 7 hours earlier at no cost left her snacks food bottled water fruits eggs legumes, I had bought baby food for her kids and this is how airbnb and guests repays our kindness. There is no violation of host standards if the guest does not want to be in a neighborhood of color, she stooped this low to call them "bums", her racial based allegations of puke stink cats and all her lies are on her, not the host. Nobody can host with airbnb if they stand with guest discrimination and lies

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March 13, 2023, 12:30 a.m. by Telisha

A false review was made of me by a host on Airbnb. And I have been a client of tenure for a decade and the company is refusing to move the false the review from the liar of a host who sold us a dirty Airbnb to begin with. Now I want the review removed and a complete refund for my time being wasted trying to resolve this issue. I’m extremely upset by the treatment of Airbnb after all the positive stays I’ve had.

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March 11, 2020, 6:04 p.m. by yizhou

not able to reach any customer service to cancellation a reservation and waited so many days without any case manager contacting us. called their office and got transfer so many times and no one can help. Corona virus is gettting spread and no one can help us. Our reservation and seems like they are just trying to waste our time and at the end take all our money !!!! this is ridicules worst customer service ever!!!!

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March 10, 2020, 11:31 a.m. by yizhou

we have booked a trip to Miami Florida from 3/18 - 3/22. due to currently with corona virus (COVID - 19) spreading, we are extremely scare and afraid to travel to Miami Florida, which Florida has many cases and people have died from coronavirus. we tried to ask for cancellation for the trip on 3/18 -3/22 and they do not know what to do, we call to speak to customer service they do not know which department handle this. The host ask us to contact airbnb and he cannot do anything. We have email supports but no response and no call back. They are charging 50% for a refund. this is not we decide not to go this is what Florida government and the whole world includes CDC WHO telling us to stay home and dont travel, especially with so many major events cancelled due to corona virus outbreak, ALL airline has waive cancellation fee, im not sure why airbnb doesnt and if we travel will they be responsible for us if we get sick in their airbnb with all the hospital bills? we are coming from Illinois and there are so many cases it is not safe to trave lto anywhere.

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