ADT Customer Service – How to file a complaint?

A) Try to contact ADT alone by yourself or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

1501 Yamato Road Boca Raton FL 33431

Email

customercare@adt.com

Customer service number

(800) 252-015

Returns

https://www.adt.com/contact-adt

How the complaint process works on nonono.com?

Do you have a product complaint or an issue with a refund, return or something else? And you can't get through the ADT complaint line to the ADT help center?

Here's how you can escalate your issue:

File a complaint here on nonono.com for $9 We publish your complaint AND deliver it to the ADT escalations department If ADT doesn't get back to you within 3 days, you'll get a 100% refund

ADT Resolution Reviews

ADT Latest Complaints

ADT Fraudulent Business Practices

June 28, 2022, 12:32 a.m. by Jade

ADT is committing fraud on my checking account. I signed a contract to pay $53 and $17 for an approximate amount of $70 a month. In reviewing my checking account ADT is debiting an extra $47 and an extra $27 from my checking account. What makes this more upsetting is the fact that on my account online it states my monthly bill is only a total of $70 so there should not be extra funds coming out of my checking account. I tried to explain this to the billing department when I spoke with an customer service agent by the name of Ruch, Ruch began to tell me how I was incorrect and when I requested to speak to a supervisor she placed me on hold for over 10 minutes then transferred me to a phone line that rang for an approximate 15 minutes finally after allowing the phoneline to continue to ring a so called supervisor by the name of Moses answered the phone and immediately hung up in my face. I want these charges reversed, and I want a complete refund for the fraudulent charges because it was not part of my contract to pay an approximate $150 a month I would have never agreed to such an outrageous amount. If this is not resolved satisfactorily I will be contacting the Better Business Bureau, the Bureau of Security and Investigative Service, Consumer Affairs, and I will inform everyone on my social media pages of ADT's unscrupulous business practices and horrible customer service.

A very dissatisfied customer

June 12, 2022, 2:32 p.m. by Tammy

I have been a customer of ADT for almost 2 years now. This past April when I decided to move, I began the process of contacting ADT. I was either on hold for an extended amount of time or was transferred who was no help. Finally about the second week of May (after I moved), I finally got ahold of (Alex) and the process began. I told him that I moved, I couldn't afford to pay termination fees and he suggested a new system called Blu. I could set it up myself, he put my old system in sleep mode (new owners do not want), and when I got new system set up after 31 days, my 1st contract would be terminated at no cost to me and new contract would take over. I received the new system but come to find out my internet is not compatible with new system so I can't even connect. I WAS NOT told or ask about the speed of my internet only if I had it. I was also told that new system would run me about 32.00 a month already over 40.00 has been deducted from my bank account and I am also still paying for the other system. You can't get to the right person on the phone, you get put on hold for extended periods of time. Someone was suppose to return my call regarding new system never did. And I never received the 100.00 VISA gift card I was supposed to have got when I had original system installed. And I have received 2 bills to date for over 600.00 to terminate first contract that was suppose to rollover to new contract. They have my banking information so I just know they will be taking the 600 out of my account but it will be done without my permission. I just want them to cancel both contracts. I don't want all this stress.

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with ADT.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with ADT, you can file a public complaint on No No No and we will deliver your complaint to ADT and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes ADT to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story. It is the outcome that matters, right?

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with ADT.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with ADT Corporate, you can file a public complaint on No No No and we will deliver your complaint to ADT and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes ADT to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.

It is the outcome that matters, right?