ADT complaints: How to file a complaint to the corporate office?

Oct. 22, 2022, 2:24 p.m.

They really did not take any initiative to solve any problems. They were not fully prepared to really support clients who were transitioning from Ackerman to ADT despite the fact that they bought Ackerman and that supposedly that happened a year ago. I had to spend long waiting times over several phone calls to see if I can find someone half way reasonable. It was work to find someone like that, but at the end I finally found someone when I called attempting to cancel the service. The billing department was unhelpful and unwilling to really help. When I finally was lucky to find a decent help in a manager, the manager finally called me back using a decent phone so I was finally able to hear and he was able to hear me more clearly. He explained better the charges I was seeing in the bill much better than the billing department and he reimbursed some money for the headache they have caused. I now finally see bills that make more sense to me. I hope that stays that way. At then end I finally have what I needed, but I should have not worked this hard to just get decent customer service. The question asking me if I would be doing business with them I had to click yes because I cannot get out of the contract with them. Yes or No is not really offering the option for me to say that I am stuck and that I hope this works.

Click here to see the complaint and comments

Oct. 21, 2022, 2:50 p.m.

ADT had been giving me awful customer service and refusing to help resolve my issue and refund what was owed to me. With nonono.com to assist it was resolved within a few days with a full refund! Well worth the $9 and very fast followup to help.

Click here to see the complaint and comments

Oct. 21, 2022, 1:53 p.m.

They did nothing to resolve the problem please do not have business they are the worst customer service I have run into of my life 70 years they are a hard sell from the start and then they don’t take care of the service!!!!! I wish I had reviewed the reviews of them before I signed the contract

Click here to see the complaint and comments

Oct. 13, 2022, 11:23 a.m.

Nonono took my complaint to the officers of adt in one day where it took me 3 weeks of living, hang up and no return calls back Thank u nonono for helping us with our complaint with adt security company

Click here to see the complaint and comments

Oct. 13, 2022, 10:09 a.m.

Despite all that No No No did in contacting ADT, We never got a response from ADT. No No No kept me in the loop with follow up emails and I appreciatte their help in attempting to resolve issue with ADT. ADT finally cancelled our account but at no time did ADT reach out to us.

Click here to see the complaint and comments

Oct. 7, 2022, 12:02 p.m.

ADT PERFORMED AS I EXPECTED

Click here to see the complaint and comments

Sept. 14, 2022, 7:34 p.m.

After spending countless hours on hold and on transfers with ADT with no resolution, I contacted No No No. After 3 business days had still not heard from ADT so I let them know and was contacted by ADT within 2 hours with complete resolution to my issues. Highly recommended!

Click here to see the complaint and comments

July 27, 2022, 10:22 a.m.

I filed a complaint with the BBB and there was absolutely no response. After contacting NO NO NO, they contacted ADT upper management and spurred them to review and correct their oversight.

Click here to see the complaint and comments

July 27, 2022, 7:06 a.m.

I was directed to the sales department to update my account information with the correct information and reinstate my cancelled account.

Click here to see the complaint and comments

June 21, 2022, 8:31 a.m.

ADT is terrible and that’s the last time I’ll ever speak of that companies name. Thanks to NoNoNo I was able to get help out of my contract that was supposed to be “6 month money back” and it was literally impossible to cancel and they tried to extend my complaints outside 6 months so I was out of contract. This service was by far worth the money.

Click here to see the complaint and comments

May 25, 2022, 11:43 a.m.

I want to thank no no no for ensuring that ADT responded to my complaint. I was pleasantly surprised that they responded within 24 hours! I’m sincerely apologetic to ADT for my error in accusing them. I’m very happy that my items were found!! Thank you again very much for no no no’s outstanding service.

Click here to see the complaint and comments

May 13, 2022, 6:47 a.m.

Within hours, I received a call from an Account Manager. I spent about thirty minutes on the phone with her. During that time, my problems were completely resolved!

Click here to see the complaint and comments

Dec. 1, 2022, 4:23 p.m.

After three days ...about 2 hours per day of being shuttled about... between 5-7 so called representatives...being told that someone would call.....NOT! One call to No No No.......a few hours later ...a call from a Sears Supervisor....problem solved...they will honor the Contract.

Click here to see the complaint and comments

Nov. 30, 2022, 3:33 a.m.

The outcome of my case was good. Choice Home Waranty agree to pay out so I could call my own technician. I didn’t however like the amount of time it took to receive the check. The check came 27 days after it was approved.

Click here to see the complaint and comments

Nov. 29, 2022, 8:28 a.m.

Lowes, after 2-1/2 months of not having a washer, finally replaced the washer. Originally, I was told that since I had not use a Lowes Credit Card, nothing could be done. So I thank NoNoNo for their assistance.

Click here to see the complaint and comments

Nov. 28, 2022, 12:19 p.m.

They eventually refunded my money. I am 58 years old, I have NEVER had anything remotely like this in my life. Not only were BOTH toys destroyed, they were LATE and one was not even in its original box. It was delivered in a huge bag. Broken into pieces. Not only was our great nephew devastated, our niece had to take time out of her busy schedule to physically return the toys to a Walmart near her because the one didn’t come with a box!!! Then, since I used my card for the purchase, Walmart took its time to issue the refund. To ME!!! Why didn’t they give our niece the money? Or a store credit of some type? Then she could have bought the 5-yr old something else! Best case scenario would have been for them to exchange the items for ones not destroyed. Or better yet, ship them in something more than a BAG!!!

Click here to see the complaint and comments

Nov. 28, 2022, 11:32 a.m.

I am 100% satisfied with how nonono helped me resolved my dispute with Macys. I am always amazed at their access to executive offices of various corporations.

Click here to see the complaint and comments

Dec. 1, 2022, 1:25 p.m. by Kirk

In 2020 I replaced my external windows and doors with hurricane grade windows/doors. In the process all ADT probes and sensors were removed. I contacted ADT to get new sensors installed. The technician said that ADT will not drill into hurricane grade glass for legal/warranty reasons. I asked ADT to cancel the account. They accepted my reason and to keep me as a customer referred me to their video products unit. The video tech in early 2021 said they had solution for me. Yet ADT continued to bill me and I continued to call about it. In August 2022 they “graciously” agreed to reduce my bill. In September 2022 they finally closed the account “for non-Payment” and put me in collection. More than 30 calls and a letter to ADT has produced no result. I had no service from ADT since August 2020 because they couldn’t possibly provide service by their own admission, yet they continued to bill me. I am at my wits end.

Click here to see the complaint and comments

Nov. 26, 2022, 7:15 a.m. by reynold

I sent this email to Alex Sabo, sales representative with NO response! I wanted to summarize our disappointment with ADT installation: As a loyal customer, we really did not feel there was adequate or particularly any attention to detail. It took two visits over 2 weeks to simply convert the Citadel system to the ADT. Each time the job was not accomplished, our next visit was placed a general queue for scheduling. Ultimately, we need to work for home when this is really inconvenient. The closed camera placement was a fiasco. They arrived worked all day but could not finish the job. Additionally, they damaged a picture and cracked molding. The consequences are that the ADT adjuster now wants a formal quote from our contractor for repair. Again, inconveniencing us because of your mistakes without a clear plan for resolution! This mistake will likely take weeks to resolve at our inconvenience and effort. The work site in the basement and throughout left the carpet with debris that we were told the workers don't clean till the work was done! Well, I guess the homeowners simply live with dirt till the next visit can be scheduled? The follow-up visit is now scheduled for December 1! A full 10 days since ADT started the closed camera installation!! Why could the cameras not be finished on Friday or Saturday after you started the job? We are now almost a month into a painful and disappointing installation. We still have no cameras, the upstairs windows are still not alarmed, we have damage that needs to be resolved and we PAID A PREMEUM for this aggravation. When we transferred service from our former 423 Brister residence, we were told the alarm would be disconnected. This did not occur; when the electric service was turned off the alarm sounded incessantly. I needed to disconnect the backup battery. We called ADT who assured us the alarm was disconnected. When the new owners turned on the electric service the alarm sounded again. Obviously, the new owners were upset; I called Alex and our realtor to resolve the issue. Again, a complete lack of communication, follow-up and concern for the customer. Please share this information with your manager. If you had this experience, would you use ADT or recommend ADT? I chose a National company over a local company because of reputation, obviously I was wrong. I'm happy to publish our experience on YELP and on your website to hopefully spare others such disappointing and egregious events. Please advise.

Click here to see the complaint and comments

Nov. 17, 2022, 7:05 p.m. by velva

Nothing has happen that's my complaint..We have called and called just like everyone else has done..wait time is 90 minutes if that isn't a bunch hog waller I don't know what is! Good God 90 minutes? Hire some more people get on the stick. .Here is my complaint we have been customers of ADT for over 15 years and all of a sudden or alarm has gotten LOUD very loud. We called two different people tried without success to quiet it down. but nothing they did quieted it down. Now they say we no longer service this area. What? What kind of business are you running here? We also wanted to have the wall alarm removed and a NEW one added the numbers are getting hard to see..We are an eldery couple 82-83 years old..We are not even sure this alarm is still working as it was going off the other day for some time and after shutting it off no one called..So, working or not? That's a pretty sad business practice for some one who has entrusted their safety in you for all these years..Of course the monthly bills still come in whether we get satisfaction or not! This either gets your attention or we will no longer be in need of your so called service.

Click here to see the complaint and comments

Nov. 14, 2022, 5:35 p.m. by John

Got a package deal from adt so many window sensors, 2 cameras, doorbell camera,. Come to find out they are charging me for equipment after1 year which was free as a bundle when I signed up tried to resolve after calls and hours on the phone but no luck. They say I owe 1500.00 for equipment which should of been included. Hope you can help

Click here to see the complaint and comments

Nov. 11, 2022, 10:55 a.m. by John

My name is John Geenty. I live at 12 Berwick Street, Worcester, MA. My Wife and I have an alarm system with ADT. Back in June, 2022, we contracted with ADT to add to our ADT system due to the fact we had an addition being built. Hardwiring has been done. In September, 2022, the hardware was installed. At no time had ADT filed for a permit with the City of Worcester. Subsequently, the City had denied the building inspection’s final permit to be sign. The fire department states that four things need to be completed. 1) permit filed; 2) plan showing where the smoke detectors and CO2 detectors were placed within the house; 3) a form showing what was installed; and 4) a form showing that the system has been inspected and working. I have made over 15 attempts with ADT to resolve this matter. Nothing has been done, I am told many stories and misinformation. I have had to wait on the phone for long times and even being disconnected several times. City is not allowing us to permit usage of the addition because of this problem. My Wife and I are heart broken over the lack of ADT to fix this problem. It has gone on too long! After this is completed I will be reassessing whether ADT will continue to monitor our home and even thinking of bringing a M.G.L. C93A complaint against ADT for unfair and deceitful practices, which include treble damages plus attorney’s fees. Yes, I am a lawyer too. My cell phone number is 508-826-6266.

Click here to see the complaint and comments