ADT Customer Service – How to file a complaint?

May 13, 2022, 6:47 a.m.

Within hours, I received a call from an Account Manager. I spent about thirty minutes on the phone with her. During that time, my problems were completely resolved!

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May 25, 2022, 11:43 a.m.

I want to thank no no no for ensuring that ADT responded to my complaint. I was pleasantly surprised that they responded within 24 hours! I’m sincerely apologetic to ADT for my error in accusing them. I’m very happy that my items were found!! Thank you again very much for no no no’s outstanding service.

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June 28, 2022, 12:32 a.m. by Jade

ADT is committing fraud on my checking account. I signed a contract to pay $53 and $17 for an approximate amount of $70 a month. In reviewing my checking account ADT is debiting an extra $47 and an extra $27 from my checking account. What makes this more upsetting is the fact that on my account online it states my monthly bill is only a total of $70 so there should not be extra funds coming out of my checking account. I tried to explain this to the billing department when I spoke with an customer service agent by the name of Ruch, Ruch began to tell me how I was incorrect and when I requested to speak to a supervisor she placed me on hold for over 10 minutes then transferred me to a phone line that rang for an approximate 15 minutes finally after allowing the phoneline to continue to ring a so called supervisor by the name of Moses answered the phone and immediately hung up in my face. I want these charges reversed, and I want a complete refund for the fraudulent charges because it was not part of my contract to pay an approximate $150 a month I would have never agreed to such an outrageous amount. If this is not resolved satisfactorily I will be contacting the Better Business Bureau, the Bureau of Security and Investigative Service, Consumer Affairs, and I will inform everyone on my social media pages of ADT's unscrupulous business practices and horrible customer service.

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June 12, 2022, 2:32 p.m. by Tammy

I have been a customer of ADT for almost 2 years now. This past April when I decided to move, I began the process of contacting ADT. I was either on hold for an extended amount of time or was transferred who was no help. Finally about the second week of May (after I moved), I finally got ahold of (Alex) and the process began. I told him that I moved, I couldn't afford to pay termination fees and he suggested a new system called Blu. I could set it up myself, he put my old system in sleep mode (new owners do not want), and when I got new system set up after 31 days, my 1st contract would be terminated at no cost to me and new contract would take over. I received the new system but come to find out my internet is not compatible with new system so I can't even connect. I WAS NOT told or ask about the speed of my internet only if I had it. I was also told that new system would run me about 32.00 a month already over 40.00 has been deducted from my bank account and I am also still paying for the other system. You can't get to the right person on the phone, you get put on hold for extended periods of time. Someone was suppose to return my call regarding new system never did. And I never received the 100.00 VISA gift card I was supposed to have got when I had original system installed. And I have received 2 bills to date for over 600.00 to terminate first contract that was suppose to rollover to new contract. They have my banking information so I just know they will be taking the 600 out of my account but it will be done without my permission. I just want them to cancel both contracts. I don't want all this stress.

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May 12, 2022, 7:08 p.m. by Sparkle

ADT is associated with my employer..it's always this one worker that always wants to know why police is needed when u can clearly see that the store is being robbed or we are being treated poorly by non customers...today during 3-11 shift adt was contacted by me the lady did not send for the police nor did she call the other staff when the panic button was pushed.4 guns was pulled out on me and this women never wants to do her job but she still with ur company

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May 12, 2022, 6:16 p.m. by Emily

Account # 26715349 Cancelled service after using ADT for over 19 years as sold my home and have moved in with my son. They claimed I signed a contract several years ago and owe them $739.41. I did not sign contract as the signature was computer generated and not done with my knowledge. I am 88 years old. I signed a notorized statement and sent it in. They claim I did not send in all the requested information. I HAD NO COVER LETTER OR ANYTHING REQUESTING MORE INFORMATION. I DO NOT WANT TO CONTINUE WITH ADT because of prior poor service during the past year and my son is not interested in using them. They have offered to drop the bill 50% BUT I am not happy with that. I DO NOT SEE I owe them anything. I consider the contract as freud.

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Aug. 11, 2020, 11:48 p.m. by W

An ADT person requested my personal credit card information over the phone saying it was required before a field representative could come out. I refused and offered to provide same in a face to face with representative.

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