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Corporate Office Headquarters
13900 East Harvard Avenue Aurora CO 80014
Customer service number
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2 complaints filed
0 Resolution reviews
Resolution rating NA / 5
Customers willing to do business again NA
Dec. 1, 2022, 4:23 p.m.
After three days ...about 2 hours per day of being shuttled about... between 5-7 so called representatives...being told that someone would call.....NOT! One call to No No No.......a few hours later ...a call from a Sears Supervisor....problem solved...they will honor the Contract.
Nov. 30, 2022, 3:33 a.m.
The outcome of my case was good. Choice Home Waranty agree to pay out so I could call my own technician. I didn’t however like the amount of time it took to receive the check. The check came 27 days after it was approved.
Nov. 29, 2022, 8:28 a.m.
Lowes, after 2-1/2 months of not having a washer, finally replaced the washer. Originally, I was told that since I had not use a Lowes Credit Card, nothing could be done. So I thank NoNoNo for their assistance.
Nov. 28, 2022, 12:19 p.m.
They eventually refunded my money. I am 58 years old, I have NEVER had anything remotely like this in my life. Not only were BOTH toys destroyed, they were LATE and one was not even in its original box. It was delivered in a huge bag. Broken into pieces. Not only was our great nephew devastated, our niece had to take time out of her busy schedule to physically return the toys to a Walmart near her because the one didn’t come with a box!!! Then, since I used my card for the purchase, Walmart took its time to issue the refund. To ME!!! Why didn’t they give our niece the money? Or a store credit of some type? Then she could have bought the 5-yr old something else! Best case scenario would have been for them to exchange the items for ones not destroyed. Or better yet, ship them in something more than a BAG!!!
July 20, 2020, 12:37 p.m. by Sandro
My Name is Sandro Almeida and I need to know what needs to be done to be reimbursed. Case # 7821401 – 11065 Orange Cart Way – Jacksonville – FL – 32223. I am sick and tired to keeping calling you guys. I had problem with my air conditioning last month. It was not cooling. Called you 2-10 on 06/22/2010 and you guys sent a horrible company on Friday the 26th. It was a young guy that went there to put Freon. I told him I have done that with another company on the 24th (paid for my pocket – could not be waiting for your bad quality of service). They told me to contact the warranty company because the problem was not the Freon. So, the teenager, after added Freon said the air conditioning is too old and may some kind of leak and need to be changed, but he said he is not able to diagnostic and. He said he would talk to his manager to send someone to run a diagnostic. We leave in Florida and it’s 100 F. Friday night the temperature inside my house was over 80 (It got bad after he added with the equipment). Try to contact the company without success. Tried to call contact your contractor on Monday to send me a report about the problem and they never answered my call. So, I borrow another cell phone and called the company (It was answered at the first ring). They said they were busy with calls. They said there nothing they can do. I was nothing wrong with the unit. To make long story short. We decide to install a new HAVC . We paid for our pocket and . We could not be waiting for 2-10 to send an authorized contractor to run diagnostic. I have photos of the air conditioning. Our contractor said we were lucky we did not got sick. Please inform the best way (phone number, email or mail address) that I can make a complaint to the State Attorney General. Thanks Sandro Almeida
March 30, 2020, 1:14 p.m. by Laura
So much for supporting your customers 2-10 What you mean is you don't want to lose money or have to reimburse your customers for failing to follow through on your contracts. I tried resolving my issue with 2-10 today, however, I received the run around from both Kelly in Claims, and her supervisor LeConte. I filed a claim online for my dishwasher on 3/10/2020. On 3/17/2020 I called 2-10 because I had not heard back from a contractor. They sent out a company named ATES at the end of that week. On the 21st, just one day after ATES came out we tried running the dishwasher again and it still was not cleaning properly (our original issue). We called 2-10 on 3/23/2020, and the lady in customer service said she would have to call me back with a new contractor because ATES was no longer doing business with 2-10. 2-10 called me back and notified me Sears would be coming out on 2/27/2020. 2-10 told me I would NOT have to pay another deductible (I paid the $100 deductible to ATES). The lady in customer service stated it was obvious the problem had not been taken care of and that it was not my fault another contractor would have to come out. I received a bill from Sears for the deductible. I called 2-10 to ask them what I should do with the invoice on 3/30/2020 at 12pm. I asked to be escalated when Kelly kept insisting they would not honor what was told to me, let alone basic contractor agreements. LeConte sarcastically told me to mail the payment to Sears after mocking my hearing problem. I tried explaining several times that I had already paid my $100 deductible to ATES, that my problem with the dishwasher had never been resolved, and that there is a service warranty that most contractor's provide (30 days) of performing work if the same problem occurs/has not been resolved, and since the substitution of Sears for ATES was not my decision, I should not be punished monetarily. LeConte was not helpful, and when I asked to be escalated, he refused to provide a supervisor's email, phone number, or voicemail. He stated there was no one higher than him at the call center, and that there was no one at corporate or in a customer service position I would be able to speak with. First off, when trying to resolve a customer complaint they should not be put on hold for over 20 minutes as I was. Secondly, when a company tells their customers they are not responsible for additional payments, they should not go back on their word. Thirdly, it is inappropriate to mock someone's disability. Fourthly, on 8/16/2019, when I filed a claim for this same dishwasher, 2-10 did not charge another $1000 deductible because it was a repeat issue within 30 days. They should be consistent and follow basic customer service norms. Shame on them! I would rate my outcome of today's interaction with 2-10 a 0 on a scale of 5. I will not be doing business with them again.
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